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Front Desk Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Seasoned customer service specialist with background in providing advice on diverse customer situations.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.Friendly Customer Service Manager with can-do attitude and willingness to help at all times.
Highlights
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Meticulous attention to detail
  • Conflict resolution techniques
  • Client relations specialist 
  • Team management
  • Persuasive
  • Management of remote employees
  • Talent development
  • Scheduling
Experience
Front Desk Supervisor, 05/2012 to Current
Mckibbon Hospitality Columbia, SC,
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer questions, issues and complaints.
  • Fostered strong working relationships with all hotel departments.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Successfully managed the activities of 8 team members in multiple locations.
  • Implemented and monitored Starwood programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Balanced batch summary reports for verification and approval.
  • Coded the general ledger and processed vendor invoice payments.
Front Desk Supervisor, 07/2010 to 07/2012
Mckibbon Hospitality Kennesaw, GA,
  • Provided detailed monthly departmental reports and updates to senior management.
  • Provided a enjoyable and pleasant check-in and check-out environment.
  • Resolved customer questions, issues and complaints.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
  • Effectively communicated with team members to maintain clearly defined expectations.
Front Office Manager, 01/2001 to 07/2006
Marcus Corporation Cape Girardeau, MO,
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Interviewed, hired and trained new quality customer service representatives.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Addressed negative customer feedback immediately.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Monitored the appearance and performance of the front desk staff. ​​
Education
High School Diploma: Diploma, Expected in 1999
to
Warren County High School - Warrenton, NC
GPA:
Associate of Arts: Sociology, Expected in 2002
to
Saint Augustine's College - Raleigh, NC
GPA:
Skills
  •  People skills:enthusiastic people person, advanced problem-solving, great organizational skills 
  • Basic Microsoft Software skills
  • Standard Coach and Counseling skills
  • 15 years of Hospitality Experience 

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Warren County High School
  • Saint Augustine's College
Job Titles Held:
  • Front Desk Supervisor
  • Front Desk Supervisor
  • Front Office Manager
Degrees
  • High School Diploma
  • Associate of Arts