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Front Desk Supervisor Resume Example

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FRONT DESK SUPERVISOR
Summary

Highly motivated individual with extensive knowledge of the hospitality industry through education and on the job training that strives to deliver top-notch service.

Experience
Front Desk Supervisor
February 2016 to May 2017 Biltmore Farms Hotels － Asheville, NC
  • Manage the front desk department including front desk agents and bell staff.
  • Monitor occupancy and revenue numbers on a daily basis to ensure hotel optimizes performance.
  • Work closely with all other hotel departments to ensure efficient hotel operations.
  • Learned tasks and responsibilities of the front office manager by shadowing and actively pursuing new tasks.
Front Desk Agent
August 2015 to February 2016 Biltmore Farms Hotels － Asheville, NC
  • Exhibited excellent customer service to ensure every guest's experience was exemplary.
  • Have received exceptional guest feedback through comment cards and TripAdvisor
  • Working in a fast paced hotel that services over 100 guests per day
  • Became the VP of Sustainability on the CARE committee monitoring sustainable practices of the hotel.
Internship
June 2015 to August 2015 Biltmore Farms Hotels － Asheville, NC
  • Worked in the front office, housekeeping, engineering, banquet set-up, sales and management departments.
  • Spent two weeks with the AGM learning how to process accounts receivable, accounts payable, payroll, budgeting and SALT scores.
R.S. Attendant, Breakfast Room Supervisor, Banquet Captain
September 2012 to June 2015 Dining Innovations － Asheville, NC
  • Served guests in various F&B venues in a 197 room hotel.
  • Supervised other banquet servers and helped to train new employees.
  • Supervised service staff in the breakfast room of the Doubletree hotel.
Education
Associate of Applied Science : Hospitality Management, 2016 AB-Tech Community College － Asheville, NC, USA
  • Completed coursework that focused on guest services, leadership, management, restaurant operations, lodging operations, marketing, sanitation, food preparation and food and beverage management.
  • Maintained a GPA of 3.375 and made the Dean's list for two semesters.
  • Became an inducted member of the National Honor Society of Leadership and Success in April 2016.
Certifications
  • Successfully completed coursework to become certified by the AHLEI in Managing hotel Operations, Hospitality Law, Hospitality Facilities Management and Design, and Convention Management and Service.
  • CPR/First-aid/AED certified by the American Red Cross.
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    Resume Overview

    Companies Worked For:

    • Biltmore Farms Hotels
    • Dining Innovations

    School Attended

    • AB-Tech Community College

    Job Titles Held:

    • Front Desk Supervisor
    • Front Desk Agent
    • Internship
    • R.S. Attendant, Breakfast Room Supervisor, Banquet Captain

    Degrees

    • Associate of Applied Science : Hospitality Management , 2016

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