Highly motivated individual with extensive knowledge of the hospitality industry through education and on the job training that strives to deliver top-notch service.
Experience
Front Desk Supervisor February 2016 to May 2017Biltmore Farms Hotels － Asheville, NC
Manage the front desk department including front desk agents and bell staff.
Monitor occupancy and revenue numbers on a daily basis to ensure hotel optimizes performance.
Work closely with all other hotel departments to ensure efficient hotel operations.
Learned tasks and responsibilities of the front office manager by shadowing and actively pursuing new tasks.
Front Desk Agent August 2015 to February 2016Biltmore Farms Hotels － Asheville, NC
Exhibited excellent customer service to ensure every guest's experience was exemplary.
Have received exceptional guest feedback through comment cards and TripAdvisor
Working in a fast paced hotel that services over 100 guests per day
Became the VP of Sustainability on the CARE committee monitoring sustainable practices of the hotel.
Internship June 2015 to August 2015Biltmore Farms Hotels － Asheville, NC
Worked in the front office, housekeeping, engineering, banquet set-up, sales and management departments.
Spent two weeks with the AGM learning how to process accounts receivable, accounts payable, payroll, budgeting and SALT scores.
R.S. Attendant, Breakfast Room Supervisor, Banquet Captain September 2012 to June 2015Dining Innovations － Asheville, NC
Served guests in various F&B venues in a 197 room hotel.
Supervised other banquet servers and helped to train new employees.
Supervised service staff in the breakfast room of the Doubletree hotel.
Education
Associate of Applied Science : Hospitality Management, 2016AB-Tech Community College － Asheville, NC, USA
Completed coursework that focused on guest services, leadership, management, restaurant operations, lodging operations, marketing, sanitation, food preparation and food and beverage management.
Maintained a GPA of 3.375 and made the Dean's list for two semesters.
Became an inducted member of the National Honor Society of Leadership and Success in April 2016.
Certifications
Successfully completed coursework to become certified by the AHLEI in Managing hotel Operations, Hospitality Law, Hospitality Facilities Management and Design, and Convention Management and Service.
CPR/First-aid/AED certified by the American Red Cross.
