Friendly and courteous Receptionist / Admin Assistant seeks employment with an upscale company. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
Front Desk training
Superior communication skills
Advanced MS Office Suite knowledge
Excellent time management skills
Energetic work attitude
Meticulous attention to detail
Superior organization skills
Proper phone etiquette
Schedule creation and maintenance
Co Co Key Hotel & Water ResortOrlando, FlFront Desk Supervisor11/2015 to 11/2016
Responsibilities would include, but are not limited to:
Provide Front Desk Staff with necessary training and support as directed by management.
Supervise and monitor activities of all Front Desk staff making sure they adhere to the Hotel's standards of excellence
and to the Hotel's policies and procedures outlined in the employee handbook, coaching, training and
correcting where needed.
Act as manager on duty for the hotel in the absence of the Assistant Manager or General Manager dealing with
complaints, problem solving, disturbances, special requests and any other issues that may arise.
Work closely with the Housekeeping Department and Maintenance Department to improve guest services and foster cross departmental communication.
Greet, check in, and check out guests; handle walk-ins, stay-overs and room changes
Answer telephones, take reservations, and direct incoming calls to necessary departments and co-workers
Be able to post and explain incidental guest charges and correct any mistakes
Maintain tight control on all room keys and see that they are properly assigned to guests and accounted for
Develop a thorough knowledge of the properties, their rooms and amenities
Count the cash drawer on required shifts, handle cash and give change; balance cash, credit card and check
payments with the nightly audit. Possess knowledge of credit card and check cashing policies and adhere to
Know department heads and department functions and how they relate to each other
Communicate clearly with Housekeeping—inform them of guest room's arrival and departure status, special
requests, VIPs, room or date changes, and other pertinent information.
Develop a thorough knowledge of the computerized property management software used in the daily operations
of taking reservations.
Read and initial log book and memos daily; be aware of the current activities, meetings and groups taking place
on the properties
Have a good personal appearance and follow uniform requirements provided by supervisor.
Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving
the problems and/or concerns of our guests.
Heritage Springs Country ClubTrinity, FLConcierge / Member Services09/2013 to 10/2015
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception, area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Review daily event sheets for times and locations of clubhouse events.
Assist the Food & Beverage Department by taking dining room reservations, issuing gift certificates, compiling reservation sheets for the dining room and serving coffee when breakfast is not being served. Monitor inventory of front desk supplies including resident directories, governing documents, manuals and forms
Assist members in correctly completing and processing various forms, including, but not limited to: age verification, architectural review, auto registration, away notification, comment/concern green sheets, direct debits, directory changes, fitness center registration, house signs and mailboxes, incident/accident reports, solution reports, refunds, visitors forms, waiver of use (renter), work orders and woodworking shop waiver Process all sales made at the front desk.
Account for monies in the cash drawer at the beginning and end of each day.
Enter daily register totals into the computer and closes out transactions daily.
Oversee and collect payments for RV storage facility
Maintain and update all front desk information, including: member database, golf director, gate house and resident webmaster.
File member records into homeowner files.
Process new homeowner documentation and orientations
Keep Certificate of Liabilities updated with vendors insurance information.
Explain and execute directions to member on how to get on the community website.
Best Care Animal HospitalNew Port Richey, FLReception07/2010 to 04/2012
Organized, labeled and restocked supplies and pet food.
Prepared and labeled medications sent home with patient and informed client of administration techniques.
Prepared and reviewed records and consent forms.
Strategically scheduled patient appointments to maintain workflow.
Answer 30+ calls per day by addressing customer inquires, solving problems and providing new products
Describe product to customers and accurately explained details and care of merchandise
Earned management trust by serving as key holder, responsibly opening and closing
Supported 2 veterinarians in a private animal clinic
Radisson Clearwater CentralClearwater, FLAsst General Manager10/2006 to 07/2008
Greeted and welcomed all hotel guests with a smile
Processed 50-100 reservations per day
Accommodate all guests requests
Executed an average of 20-30 prompt wake-up call each morning
Promoted the hotel brand's loyalty program
Escorted guests to their assigned rooms, including transporting their luggage
Reviewed account information and charges with guests during check-out
Collaborated with maintenance and housekeeping Resolve service-related problems in a timely manner
Verified that personal and payment information on guest accounts was accurate and complete
Solicited feedback through questionnaires to evaluate levels of guest satisfaction
Developed departmental objectives, work schedules, budgets and policies
Update team members about changes in hotel products, services, pricing and policies
Associate of Science:Education2004Indiana University South Bend, South Bend, IN, USA
Member of the Phi Sigma Sigma Sorority
Ability to read, comprehend, speak and write in the English language and use of proper grammar
Ability to read and interpret documents, such as: safety rules, maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to follow instructions furnished in written, oral or diagram forms