Bilingual Concierge/Receptionist possessing comprehensive background in fine dining and hospitality industry, desires a role at an upscale hotel or office setting. Courteous service professional with a strong dedication to exceeding expectations. Professional Bilingual Concierge emphasizing on Guest/Resident Needs. Keeps up-to-date on the best restaurants and attractions in the Miami area and is always willing to go the extra mile to guarantee customer satisfaction.
Personable Concierge emphasizing Superb Customer Service. Receptionist welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Hotel Supervisor effective at launching full service hotels on schedule
*Committed to excellence in service
*Organized Concierge with strong interpersonal and computer skills. Background in customer
*Customer service and support and accustomed to managing difficult client situations
*Accommodating concierge proactive in helping guests choose the finest and entertainment
*Dynamic Hotel/Residential Concierge successful at juggling multiple task at one time w a smile
*Computer-Savvy and organized with strong attention to detail
Overall Summary and CORE COMPETENCIES
*Greeting Residents and their guests
*Coordinating deliveries of packages
*Reserving any event tickets or Restaurant Reservations
*Always accommodating and anticipating guest/residents needs to the fullest degree
*Controlling and monitoring Security Cameras to the building
*Checking in and out guest with the correct access and areas
*Follow safety and security policies
*Following up on any resident situations
*Over all always monitor that everything is running smoothly and all of the companies needs are meet a long
with the residents satisfactions
*Prioritize and organize
The Good Will.
Ambassadors of South Florida Committee.
The Provo Children's Home Build Group
CERTIFICATIONS: NCA Concierge.
Front Desk Supervisor/Concierge Supervisor11/2013 to 09/2017FIRST SERVICE RESIDENTIAL, HARBOR HOUSEHarbor, FL
Cultivated loyal client relationships by providing a high level of customer service including making travel arrangements,
restaurant reservations, and addressing all concerns in a timely and professional manner.
Concierge always following up with the residents to see how they are doing.
Maintained a safe and secure environment by screening visitors, activating/reactivating key fobs, and patrolling the
grounds to proactively identify any safety or maintenance issues.
Ensured that all shifts were appropriately covered at all times and completed payroll duties.
Interviewing new oncoming potential employees Communicated regularly with Property Managers and other superiors
during monthly meetings.
Recognized as Employee of the Month.
Security Guard when needed (Class D License).
Front Desk Agent/Concierge Specialist10/2010 to 11/2013TRUMP DORAL/RESORT & SPAMiami, FL
Improved guest satisfaction by delivering expertise and resources to the Guest Services team.
Trained, mentored, and coached Guest Services Representatives, providing performance feedback to promote
professional growth and development.
Served as a liaison between department managers, supervisors, and shift managers supplying feedback regarding events,
promotions, buyer expertise, and operational challenges/successes.
Operations Coordinator01/2006 to 10/2010Holiday Inn ExpressMedellín, Colombia
Welcomed guests to the hotel, checked guests in and out, issued room keys, and collaborated with bell staff to assist
Guests to their rooms.
Identified guest needs, offered solutions, and provided information to guest questions regarding amenities and local area
Received Hospitality Award for going above and beyond to help create exceptional guest experiences.
Auditing and always follow up on guests making sure they had a positive stay.
Also always anticipating their needs Previous positions include Assistant Front-End Supervisor at The Home Depot USA,
in Orlando, FL; and Retail Sales Associate at Belk Department Store in Titusville, FL.
Education and Training
Bachelor of Arts: Business Administration and Hospitality Business Administration and Communications2008University of Central FloridaOrlando, FloridaBusiness Administration and Hospitality Business Administration and Communications 5 Member of the Community Service Leadership Club
Completed Advanced Customer Service training
Coursework in Hotel Administration
Hotel and Restaurant Administration coursework
UCF Rosen College of Hospitality Management
Auditing, client, customer service, Customer Service training, Detail-Oriented, Event planning and coordination, Inventory Control, Leadership, Team Leadership, meetings, Microsoft office, Payroll, Problem Solving, Quality assurance, Retail Sales, safety, Supervisor, making travel arrangements, 50 wpm