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Front Desk Supervisor Resume Example

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FRONT DESK SUPERVISOR
Professional Summary

Dynamic, versatile, and resourceful professional with valuable guest service and problem resolution expertise. Solid reputation of of ensuring a heightened level of guest satisfaction. Highly developed organization skills; accustomed to maintaining high productivity level under a heavy workload.

Skill Highlights
  • Guest Service
  • Team Supervision
  • Issue Resolution
  • Time Management
  • Guest Flow
  • Cash Drawer Procedures
Work Experience
04/2011 to 04/2013
Front Desk SupervisorMarriott Vacations Worldwide - Boston , MA
  • Supervisor all tasks carried out by front office team
  • Create and implement standard operating procedures to ensure accuracy of agents daily cash transactions
  • Oversaw agent room upgrade program which generated an additional $15,000 in rooms revenue per month.
  • Respond to any guest issues with an emphasis on customer service using the L.E.A.R.N method
  • Create weekly schedule for team of 25
  • Follow up with any "Red Flag" GSS surveys and report back to Front Office Manager
  • Acted as hotel Manager on Duty for overnight shift as needed. Reported to executive committee on any issues experienced during shift
09/2009 to 04/2011
Front Office Supervisor/Night AuditorVpne Parking Solutions - Foxboro , MA
  • Part of pre opening team for flagship property within Intercontinental Hotels Group
  • Created night audit procedures to ensure correct daily reconciliation of financial transactions.
  • Created and implemented "tax exemption checklist" to ensure accuracy of guest folios
  • Assisted Front Office Manager in creation of training program for all new hires
  • Worked with local bakery to create welcome amenity for all Platinum/VIP guest
  • Recognized as employee of the quarter for 1st quarter of 2010
01/2008 to 06/2009
Valet SupervisorCourtyard Marriott Downtown - City , STATE
  • Greeted arriving and departing guest in a friendly and courteous manner
  • Posted charges daily to guest accounts who utilized valet service
  • Acted as concierge to any guest inquiring about local attractions
  • Assisted bell stand with check-ins when needed
  • Reported to Area Manager on a daily basis regarding revenue reports generated in FOSSE
Education and Training
  • Marriott S.P.I.R.I.T. phase 2 certified
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

70Average
Resume Strength
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  • Formatting
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  • Measurable results
  • Clear contact info

Resume Overview

Job Titles Held:

  • Front Desk Supervisor
  • Front Office Supervisor/Night Auditor
  • Valet Supervisor

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