Front Desk Supervisor Resume Example
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FRONT DESK SUPERVISOR
Professional Summary
Dynamic, versatile, and resourceful professional with valuable guest service and problem resolution expertise. Solid reputation of of ensuring a heightened level of guest satisfaction. Highly developed organization skills; accustomed to maintaining high productivity level under a heavy workload.
Skill Highlights
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Work Experience
04/2011 to 04/2013
Front Desk SupervisorMarriott Vacations Worldwide － Boston , MA
- Supervisor all tasks carried out by front office team
- Create and implement standard operating procedures to ensure accuracy of agents daily cash transactions
- Oversaw agent room upgrade program which generated an additional $15,000 in rooms revenue per month.
- Respond to any guest issues with an emphasis on customer service using the L.E.A.R.N method
- Create weekly schedule for team of 25
- Follow up with any "Red Flag" GSS surveys and report back to Front Office Manager
- Acted as hotel Manager on Duty for overnight shift as needed. Reported to executive committee on any issues experienced during shift
09/2009 to 04/2011
Front Office Supervisor/Night AuditorVpne Parking Solutions － Foxboro , MA
- Part of pre opening team for flagship property within Intercontinental Hotels Group
- Created night audit procedures to ensure correct daily reconciliation of financial transactions.
- Created and implemented "tax exemption checklist" to ensure accuracy of guest folios
- Assisted Front Office Manager in creation of training program for all new hires
- Worked with local bakery to create welcome amenity for all Platinum/VIP guest
- Recognized as employee of the quarter for 1st quarter of 2010
01/2008 to 06/2009
Valet SupervisorCourtyard Marriott Downtown － City , STATE
- Greeted arriving and departing guest in a friendly and courteous manner
- Posted charges daily to guest accounts who utilized valet service
- Acted as concierge to any guest inquiring about local attractions
- Assisted bell stand with check-ins when needed
- Reported to Area Manager on a daily basis regarding revenue reports generated in FOSSE
Education and Training
- Marriott S.P.I.R.I.T. phase 2 certified
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Resume Overview
Job Titles Held:
- Front Desk Supervisor
- Front Office Supervisor/Night Auditor
- Valet Supervisor
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