front desk supervisor resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset.
Skills
Account changes
Hospitality services
Administrative skills
Conflict management
Cash management
Listening skills
Experience
03/2021 to CurrentFront Desk SupervisorFour Seasons Hotels Inc | Palm Beach, FL,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
06/2020 to 10/2020Administrative SupervisorAtrium Health | Shelby, NC,
Monitored office inventory to maintain supply levels.
Managed administrative processes and prepared key reports and documentation.
Managed customer appointments, services and invoices.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in customer contacts and delivery dates.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
11/2019 to 03/2020Studio CoordinatorKb Homes | Texas City, TX,
Process billing and payments for services and goods between company, clients and vendors.
Welcomed customers and asked open-ended questions to understand individual needs.
Signed for packages, recorded deliveries and distributed to personnel.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Assisted current and prospective patients with navigating telephone and web-based support systems.
Education and Training
Expected in 06/2019 to to High School Diploma | Green Run High School, Virginia Beach, VAGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.