Highly enthusiastic customer service professional and exceptional leader with a combined 4+ years experience. I am skilled at addressing guest concerns with speed, accuracy and professionalism. I am committed to improving customer satisfaction ratings and reviews by going the extra mile and providing exemplary service.
I maintained a enrollment ranking of 85 out of 2,900 for our rewards program while, also receiving 80 recognitions in medallia and third party websites. I have also found ways to lower budget and spending costs.
Verified reservations and group blocks were set up correctly. Checked in and out guests. Went over any billing information that was in question. Dealt with CSA issues. Made work schedules. Enrolled over 120 guests into our rewards program since 01-01-16. Made sure that all staff worked as a team to guarantee the best customer service. Maintained cleanliness and professionalism of our brand and hotel.
Created daily reports for records. Checked in and out guest and did Express checkouts. Performed end of day. Breakfast prep. Addressed any guest issues. Made sure front lobby was cleaned. Prepared morning shifts departures and credit limits and also restocked inventory.
Made Deans list while attending Western. I also tried to stay involved in campus activities.
Dedicated to the softball program where we were State Champions, while maintaining an 3.65 GPA.
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