Highly enthusiastic customer service professional with 5 years client interface experience. Dedicated
customer service representative motivated to maintain customer satisfaction and contribute to
Customer service mindset
Strong problem solving
Collaborative team player
Front Desk RepresentativeJun 2016 to Current Marriott － Memphis, TN
Recorded guest comments or complaints, referring customers to
managers as necessary.
Assisted guests with any special requests during their visits.
Kept records of room availability and guests accounts, manually or using
Processed guest payments for room charges, food and beverage charges
and phone charges.
Greeted and registered guests and issued room keys.
Balanced all rebates
and other miscellaneous charges.
Answered department telephone calls within 2 rings, using correct
salutations and telephone etiquette.
Sales AssociateDec 2015 to Jun 2016 Gap Outlet Factory － Southaven, MS
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
Stocked shelves and supplies and organized displays.
Described merchandise and explain operation of merchandise to
Placed special orders and called other stores to find desired items.
Material HandlerNov 2014 to Nov 2015 FedEx － Memphis, TN
Coordinated with freight forwarders to expedite international shipments.
Loaded products weighing up to 75 pounds onto trailers for delivery.
Trained staff on material handling processes to reduce shipping times.
Loaded and unloaded 10 trailers each night.
Responsible for training all new employees to ensure continued quality of
ReceptionistSep 2012 to Dec 2014 Allenbrooke Nursing & Rehab － Memphis, TN
Professionally processed 80 calls per day, providing information and
service to ensure customer satisfaction.
Managed the receptionist area, including greeting visitors and responding
to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain
access to the building.
Scanned and filed forms, reports, correspondence and receipts.
Education and Training
Associate of Arts, Business Administration2016Northwest Mississippi Community College － Southaven, MississippiBusiness Administration
Bachelor of Arts, Business Management2018University of Mississippi Southaven － MississippiBusiness Management
central point of contact, customer satisfaction, Customer service, delivery, forms, access, Microsoft Office, PowerPoint, Multi-tasking, problem solving, processes, quality, receptionist, shipping, team player, telephone, telephone etiquette, phone, weighing