Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Resourceful Receptionist who consistently meets and exceeds productivity goals. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Strong organizational skills
Seasoned in conflict resolution
Energetic work attitude
Adaptive team player
Active listening skills
Fluent in English and Spanish
Frequently recognized by supervisory staff for expediting results. Managed call flow with up to 4 calls in queue per minute. Promoted to Service Drive Receptionist after 6 months of employment.
Front desk receptionist (Night Shift)Candlewood Suites － La Porte, TXProcessed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Processed credit card transactions during the checkout process. Fostered strong working relationships with all hotel departments. Working night shift 12:00 am-8:00 am.
06/2015 to 07/2016
Service Drive ReceptionistBaytown Ford － Baytown, TXPrevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Collected customer feedback and made process changes to exceed customer satisfaction goals.
02/2014 to 05/2015
HostessEl Toro － Baytown, TXTrained two new employees quarterly. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Kept lobby and Hostess stand clean and organized at all times.
High School DiplomaGoose Creek Memorial － Baytown, TX, USAContinuing education in Medical Field.