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Front Desk Receptionist Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly dental hygienist student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Office administration
  • Telephone etiquette
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Time management strength
  • Multi-tasking skill
  • Good listening skills
  • Money handling abilities
  • Trustworthy companion
  • Excellent Communication Skills
  • Microsoft Excel
  • Positive Attitude
  • Office Operations
  • Patient Service
  • Greeting Visitors
  • Written Communication
  • Directing Visitors
Work History
Front Desk Receptionist, 07/2018 to Current
Wts International, Inc.Phoenix, AZ,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees, and payments.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Exceeded goals through effective task prioritization and great work ethic
  • Oversaw daily operations to ensure high levels of productivity
  • Supervised front desk staff consisting of 10 - 15 employees
  • Oversaw all front desk operations for hotel reputation, staff productivity, and operational efficiency
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
Nursing Assistant, 03/2020 to Current
Atlantic Shores Rehabilitation And Health CenterMillsboro, DE,
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintaining teamwork between 6 - 10 staff members at one time.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures, and follow-up care needs.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented all care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers, or moveable beds
Cashier Team Lead, 03/2018 to 12/2020
Northern Tool + EquipmentCorpus Christi, TX,
  • Performed store opening, closing, and shift change actions, including completing accurate shift logs, to keep operations efficient and current.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill, and efficiency levels.
  • Processed POS transactions, including checks, cash, and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Oversaw group of 15 cashiers and service staff, supervising performance, correcting problems, and boosting efficiency to optimize team operations and dynamics
Assistant Manager, 06/2017 to 12/2018
Fleet FeetFayetteville, NC,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Monitoring 7 - 10 staff members
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
Associate of Science: Dental Hygienist , Expected in 05/2022
Middlesex County College - Edison, NJ
GPA:
Diploma : , Expected in 06/2018
Edison High School - Edison, NJ
GPA:
Languages
Urdu:
Native or Bilingual
Negotiated:
English:
Full Professional
Negotiated:

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Resume Overview

School Attended
  • Middlesex County College
  • Edison High School
Job Titles Held:
  • Front Desk Receptionist
  • Nursing Assistant
  • Cashier Team Lead
  • Assistant Manager
Degrees
  • Associate of Science
  • Diploma