Dedicated Customer Service Representative/Receptionist with 3 years of experience. Self motivated to maintain customer/member satisfaction and contribute to company success. Solid team player with upbeat, positive attitude.
Active listening skills
Energetic work attitude
Sharp problem solver
Strong organizational skills
Front desk receptionistAug 2013 to Dec 2015 Parkland YMCA Family Center － Parkland, FLGreeted members and visitors in a friendly manner and provided information on membership and programs. Handled membership concerns, complaints, and questions competently, cheerfully and efficiently. Scanned membership cards. Checked membership information and checked photo I.D. system for those who do not have their card.
SecretaryJan 2016 to Aug 2016 Peter Blum Family YMCA of Boca Raton － Boca Raton, FLUnder the direction of the Office Manager was responsible for assisting with inputting camp and childcare registrations and all other functions relating to camp and childcare programming. formatted program registrations, organized facility events, assisted with processing returned checks and credit card returns.
Child Care/Babysitting ServiceAug 2013 to Oct 2014 Parkland YMCA Family Center － Parkland , FLSupervised Children in all activities inside the child care facility, maintained excellent communication with parents, children and staff. Followed proper procedures for signing in and out of child care. Maintained a clean and safe environment for the Children.
Education and Training
Nutritional Science Florida Atlantic University － Boca Raton, FL, United States
Coursework in Business, Marketing and Communications
Continuing education in Nutritional science and Business minor
Nutritional Science University of Delaware － Newark, DEContinuing education in specified field
Assisted in the managing of the company database and verified, edited and modified members' information.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store/facility operations, products/services, and promotions.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
First Aid and CPR certified: EMT certified through Coral Springs Fire Academy
Teen Board Project Coordinator (Weston)
*Worked firsthand with the YMCA CEO, Executive Director, and Project Director on over a hundred fundraising events
*Event Coordinator for Broward/Miami Dade county YMCA
*Organized sporting events with great eye for detail
*President of National Honor Society
*President of Math National Honor Society
*Captain of Water polo team
*Captain of Public Forum Debate team