Customer Service Representative With over 10 years experience in customer service, Including , Front Desk Agent Representative , Dispatching receptionist , Willing to add more To life learning experiences with the desire to learn and more with time , very self sufficient responsible , self motivated focused un exceeding my customers expectation and needs.
Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. It is the front desk receptionist who greets anyone who enters the building.
Performs a variety of duties such as cleaning and dusting furniture, cleaning/vacuuming floors, shampooing rugs, washing walls and glass, and removing trash to maintain assigned floors in an orderly, sanitary and attractive condition for patients, personnel and visitors.Oct 16, 2020
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Order a supply of cash to meet daily needs.
Process and maintain records of customer loans.
Count, verify, and post armored car deposits.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Prepare and verify cashier's checks.
Sort and file deposit slips and checks.
Monitor bank vaults to ensure cash balances are correct.
Carry out special services for customers, such as ordering bank cards and checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Identify transaction mistakes when debits and credits do not balance.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Resolve problems or discrepancies concerning customers' accounts.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Issue checks to bond owners in settlement of transactions.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Compute financial fees, interest, and service charges.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Prepare work schedules for staff.
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
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