Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Polite and positive Customer Service with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

  • Telephone etiquette
  • Time management
  • Researching skills
  • Word processing
  • Problem-solving
  • Project Management
  • Language interpretation
  • Fluent in Spanish, Portuguese, French
  • Team management
  • Budgets
  • Customer service
  • Language translation
Work History
Front Desk Receptionist, 08/2019 - 12/2019
Brightview Senior Living NJ, State,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
Janitor, 08/2019 - 12/2019
Bechtel Gregory, TX,
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained specialty spaces such as chemistry laboratories by cleaning with safe solvents.
  • Protected and maintained carpets with regular steam cleaning and shampooing.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Performed maintenance and minor repairs on Type and Type equipment.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Used approved cleaning products on various surfaces, including Type and Type to reduce bacterial growth and prevent spread of viruses.
  • Trained junior maintenance professionals on correct repair and cleaning procedures.
  • Supervised supplies in inventory, including Type and Type products and submitted lists to Job title for items requiring immediate reorder.
  • Cleaned offices and common areas, emptied trash and restocked supplies in restrooms.
Night Security Guard, 08/2018 - 12/2018
Pala Mesa Resort Careers Fallbrook, CA,
  • Monitored and patrolled grounds throughout night and investigated and reported security risks or crime to promote safety on premises.
  • Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
  • Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
  • Secured premises and personnel by monitoring and inspecting surveillance equipment and access points and denying entry to unauthorized visitors.
  • Responded to alarms, hazardous situations and other incidents and called police or fire departments to mitigate emergencies.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
Peer Writing Tutor, 08/2018 - 12/2018
Penn State University University Park, PA,
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Tutored over Number struggling, average and advanced students in Type and Type course materials.
  • Structured activities for interactive learning, including word analysis, reading understanding and fluency skills.
  • Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
  • Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
  • Spearheaded group tutoring sessions to help students struggling in similar areas.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Supported teacher instruction by discussing concepts and creating custom practice questions.
  • Administered feedback to students using positive reinforcement techniques to encourage and build confidence.
  • Worked with students in classrooms, small study areas or home environments to provide educational support.
  • Educated students on study tips and exam strategies.
Bachelor of Arts: Business Leadership, Expected in 05/2021
Baptist University of The Americas - San Antonio, TX
Status -
Bachelor of Arts: Biblical Studies, Expected in 05/2021
Baptist University of The Americas - San Antonio, TX
Status -
Associate of Arts And Sciences: Liberal Arts And General Studies, Expected in 05/2018
Palo Alto College - San Antonio, TX
Status -

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Resume Overview

School Attended

  • Baptist University of The Americas
  • Baptist University of The Americas
  • Palo Alto College

Job Titles Held:

  • Front Desk Receptionist
  • Janitor
  • Night Security Guard
  • Peer Writing Tutor


  • Bachelor of Arts
  • Bachelor of Arts
  • Associate of Arts And Sciences

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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