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Front Desk Receptionist and Night Auditor Resume Example

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FRONT DESK RECEPTIONIST AND NIGHT AUDITOR
Summary

Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Skills
  • Hospitality services
  • Strategic planning
  • Customer service
  • Time management
  • Conflict resolution
  • Point of sale systems proficiency
  • Problem solving
  • Detail-oriented
  • Regulatory compliance
  • Service prioritization
Experience
Exel Inn | Austin, TXFront Desk Receptionist and Night Auditor04/2005 - 05/2010
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Computed guest billings and posted charges to room accounts.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Set and optimized employee schedules to secure proper coverage for all shifts.
Walgreens | Austin, TXPharmacy Technician Trainee03/2003 - 04/2005
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Prepared and submitted claims to insurance companies for payment.
  • Called insurance companies to verify patient benefits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Maintained accurate inventory of medications.
  • Assisted head pharmacist with filling over 300 prescriptions per day.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
The Green Mesquite | Austin, TXServer01/2001 - 03/2005
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked order accuracy and food quality before delivering to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Education and Training
Allied Health Careers | Austin, TXSome College (No Degree) in Pharmacy Technician
Austin Community College | Austin, TXSome College (No Degree) in Biotechnology
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Resume Overview

Companies Worked For:

  • Exel Inn
  • Walgreens
  • The Green Mesquite

School Attended

  • Allied Health Careers
  • Austin Community College

Job Titles Held:

  • Front Desk Receptionist and Night Auditor
  • Pharmacy Technician Trainee
  • Server

Degrees

  • Some College (No Degree) in Pharmacy Technician
    Some College (No Degree) in Biotechnology

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