Front Desk Receptionist and Night Auditor Resume Example
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FRONT DESK RECEPTIONIST AND NIGHT AUDITOR
Summary
Results-driven with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Skills
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Experience
Southeast Alaska Regional Health Consortium | Hydaburg , AKFront Desk Receptionist and Night Auditor04/2005 - 05/2010
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Computed guest billings and posted charges to room accounts.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Monitored reservations to track incoming parties and special events.
- Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set and optimized employee schedules to secure proper coverage for all shifts.
Ryman Hospitality Properties Inc | Tishomingo , OKPharmacy Technician Trainee03/2003 - 04/2005
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Prepared and submitted claims to insurance companies for payment.
- Called insurance companies to verify patient benefits.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained accurate inventory of medications.
- Assisted head pharmacist with filling over 300 prescriptions per day.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
The Green Mesquite | City , STATEServer01/2001 - 03/2005
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Checked order accuracy and food quality before delivering to customers.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Education and Training
Allied Health Careers | CitySome College (No Degree) in Pharmacy Technician
Austin Community College | City, StateSome College (No Degree) in Biotechnology
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Allied Health Careers
- Austin Community College
Job Titles Held:
- Front Desk Receptionist and Night Auditor
- Pharmacy Technician Trainee
- Server
Degrees
- Some College (No Degree) in Pharmacy Technician
Some College (No Degree) in Biotechnology
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