SEARCH

Front Desk Receptionist and Customer Service Rep Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
FRONT DESK RECEPTIONIST AND CUSTOMER SERVICE REP
Skills
  • Report generation
  • Report creation
  • In-store support
  • Transportation solution development
  • Adaptive team player
  • Problem-solving abilities
  • Conflict mediation
  • Stockroom procedures
  • Store maintenance
  • Call center experience
  • Quality control
  • High-energy attitude
Education and Training
04/2020
License in Phlebotomy - Phlebotomy
ABM UniversityLehigh Acres, FL
05/2018
High School Diploma
Island Coast High SchoolCape Coral, FL
Certifications
  • Licensed phlebotomist - 2020-2022
Summary

Reliable employee with 4 years of experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Tech-savvy Front Desk Agent with experience interfacing with individuals and families to deliver top-tier service. Committed to accuracy and efficiency in all operations. Go-getter with pleasant attitude and well-developed interpersonal skills. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests. Successful at interfacing with people and solving problems. Tenacious approach to maximizing guest satisfaction with superior attention to detail and cordial demeanor.

Experience
Front Desk Receptionist and Customer Service RepJuniper Landscaping of Florida | Fort Myers, FL08/2020 - Current
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
HostessRib City | Lehigh Acres, FL10/2019 - 04/2020
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered questions about food and order statuses for waiting customers.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
ServerChili's | Cape Coral, FL03/2018 - 06/2019
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkinsand other needs.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Juniper Landscaping of Florida
  • Rib City
  • Chili's

School Attended

  • ABM University
  • Island Coast High School

Job Titles Held:

  • Front Desk Receptionist and Customer Service Rep
  • Hostess
  • Server

Degrees

  • License in Phlebotomy - Phlebotomy
    High School Diploma

Similar Resumes

View All
Front-Desk-Receptionist-resume-sample

Front Desk Receptionist

KWPMC Prive Condominium

North Miami Beach, Florida