Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Spanish with solution-oriented approach. Detail-oriented with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.
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