Childcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues. Detail-oriented professional with strong technical skills and the ability to learn concepts quickly. Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions, invoicing and multi-tasking. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Mutual of Omaha with expertise in delivering support services and resolving customer complaints. Trained in excel. Friendly Sales Associate adept at working in diverse retail and customer service environments. Responsible and hardworking warehouse assembler who can collaborate with a team and produce quality work on tight deadlines. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Talented Machine Operator with solid work history and proven ability to perform well in a team and individually. Flexible and dependable machine operator with 5 years machine operating experience in a manufacturing environment.
Resolved product issue through consumer testing.
Received consistently positive feedback from managers.
Trained all new CNC Operators on safe and efficient handling of machines.
Supervised team of three staff members.
Assembled product containers and crates.
Education and Training
High School Diploma2014Pacific High School
Brite N' KleenOmaha, NEFront Desk Receptionist10/2015 to 12/2015Screened telephone calls and inquiries and directed them as appropriate. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems.
Ace Rent to OwnOmaha, NECustomer Service Associate07/2015 to 09/2015Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store.
LALA'S Dairy CompanyOmaha, NEMachine Operator Agent05/2016 to 07/2016Verified that information in the computer system was up-to-date and accurate. Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Adjusted machine feed and speed if machine malfunctioned. Maintained proper stock levels on a line. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
Los Angelitos DaycareOmaha, NEDaycare Teacher Assitant01/2015 to 04/2016Maintained daily records of children's individual activities, behaviors, meals and naps. Supervised children on field trips to local parks, fire stations and zoos. Incorporated music, art and theater into lesson planning. Maintained a child-friendly environment with access to outdoor activities. Read stories to the children and taught them painting, drawing and crafts.
Mutual Of Omaha InsuranceOmaha, NESales and Solution Agent10/2014 to 12/2014
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Majors Plastics IncOmaha, NEPacking and Assembly Technician04/2012 to 06/2014
Production duties such as manual lifting, packing, taping, labeling and assembly operations.
Execute and document quality quality inspections per SOP.
Report defective materials, process, equipment or questionable conditions to the department supervisor.
Ensure work area and equipment are maintained in clean and orderly condition.
Follow prescribed safety and housekeeping regulations.
Able to stand for long periods of time.
Turnkey Solutions CorporationLa Vista, NEPacking and Assembly Technician06/2009 to 03/2012
Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Assessed work for errors or compliance issues and made corrections and modifications when necessary.
Performed and submitted first piece for inspection.
La EsmeraldaOmaha, NESales Representative03/2007 to 07/2008
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Served as the company's only bilingual Spanish/English customer service representative.
Assisted customers with store and product complaints.