Front Desk Receptionist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Energetic front desk receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Proficient in answering a high volume of phone calls daily while staying focused on tasks. Hardworking, educated and willing to go extra mile to complete any task.

  • Group and individual instruction
  • Basic clerical knowledge
  • First Aid and CPR Certified
  • Classroom management
  • People-oriented
  • Self-motivated
  • Active listening
  • Dependable
  • MS Office proficient
  • Organized
  • Infant and child CPR certification
  • Efficient under pressure
  • Parent communication
  • Exceptional interpersonal communication
  • Housekeeping
  • Customer service-oriented
  • Friendly and likeable
  • Efficient multi-tasker
  • Creative problem solving
  • Multi-line phone talent
  • Medical office administration
  • Insurance claims
  • Reminder calls
  • Payment collection
  • Appointment Scheduling
  • Telephone etiquette
  • Office administration
  • Sensitive Information Handling
Work History
09/2019 to 03/2020
Front Desk Receptionist Sentinel Technologies Inc Cicero, IL,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Completed clerical duties and tasks for clinic administration.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
05/2018 to 06/2019
Lead Infant Teacher The Sunshine House Early Learning Academy Charleston, SC,
  • Promoted development of social, emotional and communication skills in infants.
  • Used proper sanitizing techniques for toys, surfaces and equipment.
  • Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
  • Promoted sensory development by providing access to different textures.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Kept classroom and feeding areas clean, neat and safe.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
04/2017 to 05/2018
Front Desk Receptionist/ Customer Service Silverspot Cinemas Chapel Hill, NC,
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Answered phone calls and messages for 1-physician optometrist medical facility, scheduling appointments and handling patient inquiries.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
12/2015 to 03/2017
Housekeeper Sunnen Products Co. City, STATE,
  • Removed waste paper and other trash from premises to designated area.
  • Transported cleaning products and equipment to and from utility rooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Waxed and polished wood floors and other woodwork.
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Established and maintained clean and comfortable environments in Factory buildings by vacuuming, cleaning windows and dusting.
  • Cleaned and buffed tile floors using industrial cleaning equipment.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Swept and washed all hard surface floors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
Expected in 2012
High School Diploma:
Mehlville High School - St Louis, MO
Expected in
: General Studies
St.Louis Community College - ,

Currently enrolled

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Resume Overview

School Attended
  • Mehlville High School
  • St.Louis Community College
Job Titles Held:
  • Front Desk Receptionist
  • Lead Infant Teacher
  • Front Desk Receptionist/ Customer Service
  • Housekeeper
  • High School Diploma

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