Dedicated and focused individual who excels at prioritizing, completing multiple tasks and following through to achieve project goals, seeking a role of increased responsibility and authority. I adapt to managing multiple projects with ease using expert time management methods. Specializing in administrative support and committed to delivering high quality results with little supervision. Focused on driving productivity by leveraging strong front office management skills, receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office Proficiency Energetic Work Attitude Booker Efficiency Reliable and Punctual Meticulous Attention to Detail Customer Service Expert Results-Oriented Engaging Personality Self-Directed Seasoned in Conflict Resolution Time Management Answering and Directing High-Volume Phone Calls Telecommunication Skills Professional and Mature Schedule Management Neat, Clean and Professional Appearance Cash Handling Strong Creative Design Skills Proofreading Professional Photo-Shoot Coordination (In/Out of Report Writing Studio) Report Development Apparel Styling Techniques Conference Planning Marketing and Promotions Strong Organizational Inventory Control Procedures Front Desk Training
Front Desk ReceptionistJul 2014 - Nov 2014 The H SalonBeverly Hills, CA
Managed the receptionist area, including greeting visitors
and responding to telephone and in-person requests for information. Coordinated
and booked all spa service appointments for individual and group clients,
efficiently checked guests in and out using Booker. Provided accurate product
and merchandise information to customers, responded to customer inquiries in a
friendly and professional manner. Suggested and sold salon services and retail
products to customers. Monitored and tracked salon product contracts and
deliveries, verified end-of-day reports against credit and cash profit,
continually updated spa forms and brochures with the most current information.
BaristaOct 2013 - Jul 2014 Nature's BrewLos Angeles, CA
A good, flexible job while in school I upheld multiple responsibilities within the restaurant.
Greeted customers in the restaurant, wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area, cleaned bars, work areas, and tables.
Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
Prepared coffee-based and other beverages on request; serve prepared pastries and other food items.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
ReceptionistMay 2013 - Oct 2013 Ya Los AngelesLos Angeles, CA
Updated customer accounts and information on a daily basis.
Managed incoming and outgoing calls for busy wholesale apparel office.
Improved communication efficiency as primary liaison between departments, clients and vendors.
Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Pressed garments and hung them in garment bags for customers.
Managed projects according to time-line and seasonal changes.
Dressed in sample and completed garments for photographs and displays.
Informed prospective purchasers about model, number and price of garments.
Organized and maintained accessories and clothing in the shooting area.
Recommended fresh styling ideas to the fashion designer.
Monitored sales and inventory to recommend appropriate markdown action.
Maintained current data on sales and fashion trends to plan future purchases.
Remained relevant and trend-savvy by staying current with fashion trends.
Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
Clerical AdministratorDec 2010 - May 2013 Alliance Inspection ManagementMira Loma, CA
Verified and logged in deadlines for responding to daily
inquiries. Created PowerPoint presentations used for business development
representing weekly and monthly reports. Made copies, sent faxes and handled
all incoming and outgoing correspondences. Designed and organized files,
developed spreadsheets using advanced Excel functions and calculations to
develop reports and lists, faxed reports and scanned documents. Drafted meeting
agendas, supplied advance materials and executed follow-up for meetings and
Bachelors: Business and Financing1 2014 Santa Monica CollegeSanta Monica, CA GPA: GPA: 3.5Business and Financing GPA: 3.5