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Front Desk Office Manager Resume Example

Resume Score: 80%

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FRONT DESK OFFICE MANAGER
Professional Summary
Well-trained Front Desk Office Manager offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a medical facility smoothly.
Skills
    Data Entry
    75+ WPM
    Bilingual (Spanish)
    Microsoft Word, Excel
    NJ PIP Rules
    NJ PLIGA
  • Quality improvement competency
  • Independent judgment and decision making
Work History
Front Desk Office Manager02/2002 to Current
Company Name – City, State
  • New patient intakes and accident histories Worker's Compensation histories Scheduling/Confirming appointments Set-up personal injury claims w/auto insurance companies Confirm coverage with health/auto insurances Assist Attorneys/Insurance companies with medical record documents Prepare/Organize new patients monthly/yearly charts Data Entry Work closely with MS Office, ADS Medical Organizing System and other company based programs.
  • Scheduling MRI appointments, as well as screening patients prior to the appointment.
  • Traveling between six offices.
  • Patient translation (spanish)
  • Pain Management scheduling
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Established and maintained systems that safely met patients' needs
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Office duties include, but not limited to, filing, copying, faxing, and answering high volume phones
Medical Billing/Receptionist06/2000 to 01/2002
Company Name – City, State
  • Medicaid/Medicare & Private Health Insurance verification Medicaid/Medicare & Private Health Insurance submission/resubmission Filing and organizing patient's charts in alphabetical order Answering phones, filing, typing.
  • Transcribing counselor/patient notes.
  • Established and maintained systems that safely met patients' needs.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Educated staff on state and federal statutes, rules and regulations regarding HIPPA
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
Medical Receptionist01/2000 to 06/2001
Company Name – City, State
  • New patient intakes and accident histories 
  • Scheduling appointments/confirming appointments 
  • Set-up personal injury claims with insurance companies
  • Confirming patient's auto/health coverage 
  • Assisting Attorney/Insurance companies with patient's medical records 
  • Accepting patient's co-pay 
  • Data Entry 
  • Transcribing patient's narrative reports for Attorney/Insurance Co 
  • Office duties including, but not limited to answering high volume phones calls, filing, typing, organizing, etc.
Education
RadiographyPassaic County Community College- City, State
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Resume Overview

School Attended

  • Passaic County Community College

Job Titles Held:

  • Front Desk Office Manager
  • Medical Billing/Receptionist
  • Medical Receptionist

Degrees

  • Radiography

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