Front Desk Office Manager Resume Example
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FRONT DESK OFFICE MANAGER
Professional Summary
Well-trained Front Desk Office Manager offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a medical facility smoothly.
Skills
75+ WPM Bilingual (Spanish) Microsoft Word, Excel NJ PIP Rules NJ PLIGA |
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Work History
Front Desk Office Manager02/2002
to Current
Inside Real Estate – Carlsbad , CA
Inside Real Estate – Carlsbad , CA
- New patient intakes and accident histories Worker's Compensation histories Scheduling/Confirming appointments Set-up personal injury claims w/auto insurance companies Confirm coverage with health/auto insurances Assist Attorneys/Insurance companies with medical record documents Prepare/Organize new patients monthly/yearly charts Data Entry Work closely with MS Office, ADS Medical Organizing System and other company based programs.
- Scheduling MRI appointments, as well as screening patients prior to the appointment.
- Traveling between six offices.
- Patient translation (spanish)
- Pain Management scheduling
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Established and maintained systems that safely met patients' needs
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Reviewed customer survey information to prioritize areas of improvement.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Office duties include, but not limited to, filing, copying, faxing, and answering high volume phones
Medical Billing/Receptionist06/2000
to 01/2002
Dignity Health – Lincoln , NE
Dignity Health – Lincoln , NE
- Medicaid/Medicare & Private Health Insurance verification Medicaid/Medicare & Private Health Insurance submission/resubmission Filing and organizing patient's charts in alphabetical order Answering phones, filing, typing.
- Transcribing counselor/patient notes.
- Established and maintained systems that safely met patients' needs.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Educated staff on state and federal statutes, rules and regulations regarding HIPPA
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
Medical Receptionist01/2000
to 06/2001
Dr. Michael P. Gold, DC – City , STATE
Dr. Michael P. Gold, DC – City , STATE
- New patient intakes and accident histories
- Scheduling appointments/confirming appointments
- Set-up personal injury claims with insurance companies
- Confirming patient's auto/health coverage
- Assisting Attorney/Insurance companies with patient's medical records
- Accepting patient's co-pay
- Data Entry
- Transcribing patient's narrative reports for Attorney/Insurance Co
- Office duties including, but not limited to answering high volume phones calls, filing, typing, organizing, etc.
Education
RadiographyPassaic County Community College-
City,
State
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Resume Overview
School Attended
- Passaic County Community College
Job Titles Held:
- Front Desk Office Manager
- Medical Billing/Receptionist
- Medical Receptionist
Degrees
- Radiography
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