front desk office manager resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Conversational skills in Spanish and English.
Skills
Bilingual
Proficient in Microsoft Office and Excel
Contract development and management
Issue and conflict resolution
Customer Service
Accident review
Documentation research
Body shop knowledge
Achiever with a positive attitude
Experience
03/2021 to 07/2022Front Desk Office ManagerInside Real Estate | Carlsbad, CA,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enforced customer service standards and resolved customer problems to uphold quality service.
Monitored staff performance and addressed issues.
Oversaw cash and credit card payment transactions at the front desk.
Replied to telephone, email and in-person inquiries regarding reservations, rental office information and guest concerns.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Revised accounts receivables and made sure they were billed properly and paid in timely manner.
Promoting and reaching out to potential vendors.
Trained employees.
02/2017 to 03/2021Claims Department ManagerMarriott International | Covington, LA,
Presented claims to insurance companies.
Created master spreadsheet to record procedures, denials and approvals.
Negotiated settlements with insurance companies, body shops, and with lien holders paid out total loss settlements and obtained necessary documents to process titles for Copart or IAA companies.
Assisted attorneys in claimant defense if claim is contested.
Explained complex regulations and policy guidelines to clarify claims process for insured parties.
Worked closely with appraisers, body shops and salvage vendors.
Documented vehicle damage and condition by taking meticulous notes and photographs.
Billed appropriate parties for deductibles and billed insurance companies for Direct Bills (rental bills).
Trained employees and over seen their claims process, and results.
10/2016 to 02/2017Front Desk ClerkJones Lange Lasalle Inc. | Fremont, CA,
Processed rentals and collected payments.
Drafted contracts, explained terms to customers and acquired signatures.
Conducted walk around with customers when checking out and In from vehicles.
Filled out accident reports, if vehicle was returned with damages.
Answered telephones and greeted visitors to assist, answer questions and direct.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
08/2016 to 10/2016Assistant ManagerJones Lange Lasalle Inc. | Fresno, TX,
Store Opening and Closing procedures, Freight, cash handling, customer service, returns and exchanges, handling with deposits.
Planned and prepared workflow schedules, delegating tasks for 10-member team.
Implemented training processes for newly hired employees and supervised staff.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
06/2015 to 10/2016Assistant ManagerRadisson Hotel Group | Nashville, TN,
Store Opening and Closing procedures
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Completed inventory audits to identify losses and project demand.
Implemented training processes for newly hired employees.
05/2015 to 12/2015Front Desk SupervisorJones Lange Lasalle Inc. | Goleta, CA,
Scheduled employees lunch breaks and breaks throughout shifts.
Ensured cashiers had enough change in drawers.
Assigned Cash registers to team members.
Assigned duties to cashiers which included Maintaining merchandising standards for register end caps and inboards Maintaining neat, organized
Ensured cashiers were following shift change drawers procedures.
Handled Exchanges and returns from customers.
06/2014 to 03/2015Assistant ManagerJones Lange Lasalle Inc. | Hollywood, FL,
Resolved customer problems by investigating issues, answering questions and building rapport.
Store Opening and Closing Procedures
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Reorganized sales floor to optimize customer flow and improve product visibility.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
12/2013 to 11/2014Assistant ManagerMetroPCS | City, STATE,
Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
Placed prices and descriptive signage to enhance displays and promote items.
Promoted and supported strong relationships with local community organizations in surrounding area.
Opening and Closing Procedures
Inventory
Education
Expected in 2013 to to High School Diploma | Francis T. Maloney High School, Meriden, CTGPA:
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