LiveCareer-Resume

front desk night auditor resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Meticulous Night Auditor with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Also skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions.

Skills
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Special Requests
  • Maintaining Clean Work Areas
  • Correcting Discrepancies
  • Customer Retention Strategies
  • Needs Assessment
  • Food and Beverage Service
Work History
04/2022 to Current
Front Desk Night Auditor Schulte Hospitality Group Morehead City, NC,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Managed 333 guest rooms including presidential and jr suites, plus banquet and meeting rooms.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Stored guest valuables in safe and individual boxes for security.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Logged wake-up call requests and set up automatic rings in system.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
04/2022 to 08/2022
Front Desk Night Auditor Schulte Hospitality Group San Bernardino, CA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Greeted customers and responded to requests for information.
10/2018 to 01/2020
Front Desk Agent Resorts International Atlantic City, NJ,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Collected room deposits, fees and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Expected in
: Business Management
North Dakota State College of Science - Wahpeton, ND
GPA:
Expected in 06/2008
High School Diploma:
Philadelphia Christian Academy - Philadelphia, PA,
GPA:

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Resume Overview

School Attended

  • North Dakota State College of Science
  • Philadelphia Christian Academy

Job Titles Held:

  • Front Desk Night Auditor
  • Front Desk Night Auditor
  • Front Desk Agent

Degrees

  • Some College (No Degree)
  • High School Diploma

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