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Front Desk, Night Auditor, Driver, and Security Resume Example

Resume Score: 80%

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FRONT DESK, NIGHT AUDITOR, DRIVER, AND SECURITY
Summary

Dependable and courteous Front Desk team member with excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with a few years of proven performance in fast-paced, high-stress environment. Hard working, fast learner, flexible work schedule, and available to work overtime as needed.

Skills
  • Safe driving techniques
  • Guest services
  • Driving and transportation
  • Clerical duties
  • Confidentiality understanding
  • Posting charges
  • Training and mentoring
  • Accurate money handling
  • Checking guests in and out
  • Reception
  • Supply replenishment
  • Reservations
  • Answering Phones
Experience
Front Desk, Night Auditor, Driver, and Security - Springhill Suites by Marriott (Fairbanks , AK)May 2019 - Current
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Greeted, registered and assigned guests to rooms.
  • Computed guest billings and posted charges to room accounts.
  • Responded to inquiries and room requests made online, by phone or email.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed all front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Maintained cleanliness of lobby and front desk.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Documented wake-up requests and set up automatic calls in system.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Transported clients to their destinations, safely and on-time.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals outside of the facility.
Cashier - Safeway Oaken Keg (Fairbanks, AK)April 2017 - November 2018
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
Work Study Student - American Career College (Anaheim, CA)June 2016 - September 2016
  • Oversaw the check-in and check-out process of library books and materials at the circulation desk.
  • Kept watchful eye on front desk at all times to encourage protected library environment.
  • Promoted the library's vast services to visitors through active communication.
  • Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
  • Delivered accurate recordkeeping for all library inventory, including periodicals and books.
  • Returned books to circulation by placing on proper shelves.
  • Ensured that all lending transactions were accurately recorded in library logs.
  • Pleasantly greeted library patrons offered assistance with any needs or issues.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, including book clubs, meetings and special programs.
  • Efficiently handled multitude of daily tasks, including facility maintenance and security in support of staff members.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Cashier - Lowes (Siloam Springs, AR)February 2014 - November 2014
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Resolved issues regarding customer complaints and escalated worsening concerns to the head cashier for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Worked closely with front-end staff to assist customers.
Education and Training
Medical Assistant November 2015American Career College, Anaheim, CA
CosmetologyNovember 2013Career Academy of Hair Design , Siloam Springs, AR
High School DiplomaMay 2013Gentry High School, Gentry, AR
Additional Information

TAPS Card expires - 2023

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Resume Overview

Companies Worked For:

  • Springhill Suites by Marriott
  • Safeway Oaken Keg
  • American Career College
  • Lowes

School Attended

  • American Career College
  • Career Academy of Hair Design
  • Gentry High School

Job Titles Held:

  • Front Desk, Night Auditor, Driver, and Security
  • Cashier
  • Work Study Student

Degrees

  • Medical Assistant
    Cosmetology
    High School Diploma

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