Front Desk Night Auditor resume example with 13+ years of experience
I am a Skilled Night Auditor bringing 8 years' experience in hospitality environments. Methodical nature with strong attention to detail and complex problem solving skills. Versatile hospitality professional with 4-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Meticulous house keeping and front desk offering 7 years in housekeeping experience I am very dependable.
I have 4 years of experience in guest service environments. Adaptable and energetic coupled with talents in FAST PASTE HOTEL AND CUSTMER SERVICE and COMPUTER SKILLS.. Customer-oriented multitasker pursuing ALL DIFFRENT position with exciting establishment. Meticulous Night Auditor focused on improving business operations and increasing administrative accuracy. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Talented hospitality professional with 4 years as Night Auditor. Progressive experience in hotel industry with expertise in multiple areas of operations. Friendly, outgoing and responsible team player. Deadline-driven Night Auditor and Front Desk Clerk able to operate well in busy environments and maintain calm under pressure. Reliable Night Auditor offering expertise in financial administration and hospitality services. Flexible approach to handling all types of customer and business issues. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment.
I also have Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Dynamic Hotel Manager skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings in competitive environments. Expert communicator passionate about fostering a positive and results-oriented team culture. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. Dynamic Hotel Desk Clerk highly successful at juggling multiple priorities while delivering superb service with smile. Computer-savvy and organized with strong attention to detail. Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations. Educated tourism professional with love of all things artsy. Highly adept at creating entertaining scripts and well-versed in marketing. Customer-focused tour guide enthusiastic to learn about new microbrews and brewing technology. Outgoing personality with tireless patience dealing with members of public. Experienced Hotel Manager highly effective at launching full-service hotels on schedule and within budget. Natural leader committed to excellence in service.
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- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Reviewed checklist on daily basis and planned shift accordingly.
- Logged wake-up call requests and set up automatic rings in system.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Balanced hotel accounts and resolved discrepancies.
- Checked requests and room service for accuracy and any needed assistance.
- Monitored facility security for guest and personnel safety.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Performed nightly updates to room charges and rates.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Completed late check-ins and directed guests to rooms and facilities.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Planned coverage needs and organized services to support incoming special events.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Removed waste paper and other trash from premises to designated area.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 6 hours.
- Polished glass surfaces and windows.
- Dusted picture frames and wall hangings with cloth.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Cleaned and changed bedspreads, blankets and mattresses.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Transported cleaning products and equipment to and from utility rooms.
- Spot cleaned walls, carpets and light fixtures.
- Swept and washed all hard surface floors.
- Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
- Polished all metal hardware fixtures.
- Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
- Educated customers on promotions to enhance sales.
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked prices for customers and processed items sold by scanning barcodes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Used POS system to enter orders, process payments, and issue receipts.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Answered questions about store policies and concerns to support positive customer experiences.
- Prepared beverages and filled food orders for customers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers with locating and choosing merchandise in any store department.
- Member of the NJROTC for 4 years of high school.
- Minored in MATHEMATICS AND SOCIAL STUDIES
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Resume Overview
School Attended
- Camden County High School
Job Titles Held:
- Front Desk Night Auditor
- Frontdesk ,housekeeper
- Customer Service Cashier
Degrees
- High School Diploma
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