Front Desk Night Auditor resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Polite and accommodating [Job Title] bringing [Number]-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Seasoned Night Auditor skilled at managing a range of business of guest-services functions. Clear communicator and positive leader with history of success in top hotels.

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill].

Methodical Night Auditor focused on improving business operations and increasing administrative accuracy.

Goal-oriented Night Auditor and Front Desk Clerk highly effective at operating in busy environments and maintaining calm under pressure.

Versatile hospitality professional with [Number] years of progressive experience in hotel industry with expertise in all areas of operations. Personable, collaborative and responsible team player.

Multi-talented hospitality professional with [Number]-year background as a Night Auditor and Front Desk Clerk. Knowledgeable about room ratings, account balancing and report generation. Thrive in high-volume environments using multi-tasking and time management abilities.

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

Approachable [Job Title] with [Number] years of experience in hospitality industry. Motivated, reliable and willing to go extra mile to please guests. Swiftly handles [Task] and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service.

Adaptable and courteous professional seeking employment with [Company]. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers in role of [Job Title].

Remarkable [Job Title] providing superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

[Job Title] with demonstrated command of [Area of expertise]. [Type] expert with developed aptitude for [Action] and [Action]. Multilingual and fluent in [Language] and [Language], offering solid comprehension of cultural diversity.

Friendly School Secretary offering proven success delivering administrative support to school leaders. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

Motivated to apply education and [Type] abilities to enhance [Type] operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] and [Software] with advanced interpersonal abilities.

  • Generating reports
  • Supply stocking
  • Balancing accounts
  • Room inventory
  • Guest services
  • Managing reception
  • Tracking expenses
  • Correspondence management
  • Greeting guests
  • Payment oversight
  • Posting charges
  • Reservations
  • Multi-line phone systems
  • Performing wake-up calls
  • Resolving issues
  • Overseeing front desk
  • Checking guests in and out
  • Monitoring revenue
  • Conflict management
  • Effective planning
  • Analytical mastery
  • Cash transactions
  • Administrative skills
  • Fluent in [Language] and [Language]
  • Hospitality services
  • Microsoft Office
Front Desk Night Auditor, 04/2019 to 11/2019
Highgate HotelsLong Beach, CA,
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Secured guest valuables in main safe or individual boxes.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Managed all front desk operations for busy high-volume hotel.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Created spreadsheets using [Software] and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
  • Documented wake-up requests and set up automatic calls in system.
  • Volunteered to take on duties and tasks for [Job Title] and [Job Title] during peak periods or staff absences.
  • Cultivated professional relationships with guests through active response, dedicated assistance and [Skill], improving customer retention [Number]%.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Followed facility security protocols, including [Task] and [Task] to safeguard guests and personnel.
  • Assisted hotel guests with check in and out procedures courteously.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Assistant Store Manager, 04/2018 to 09/2019
Dairy QueenHutto, TX,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Mentored team on effective upselling and cross-selling techniques.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Built proactive and productive relationships with [Job title] and business agents.
Lead Bartender, 07/2017 to 03/2018
Midas HospitalityPoplar Bluff, MO,
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Checked [Number] customer IDs per day to verify legal age of customers.
  • Prepared over [Number] mixed drinks and poured wine, beer and nonalcoholic beverages for average of [Number] patrons per shift.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Used [Type] system to process [Number] cash and credit card payments per day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared and served over [Number] drinks per shift in high-volume [Type] environment.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Inventoried glass and stemware and cut costs [Number]% through effective inventory management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Lowered liquor costs [Number]% by leading training on precision pouring and waste reduction to team of [Number] bartenders.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Trained [Number] new bartenders in [Year] to increase knowledge of drink preparation and upselling techniques.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Conducted proper housekeeping, including [Action] and [Action] to clean bar area.
  • Processed $[Amount] in daily revenue on average day with totals as high as $[Amount] during special events and promotions.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Oversaw and managed [Number] banquet special event functions, resulting in $[Amount] in sales.
  • Collected and organized more than $[Amount] in gross revenue and tips on [Timeframe] basis.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Estimated daily beverage consumption to maintain proper inventory levels.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Reinvented classic cocktails [Type] and [Type] to complement new menu options.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Introduced [Type] promotion to menu, increasing monthly sales [Number]%.
  • Assisted [Job title] with design and development of beverage menu, resulting in [Number]% increase in [Timeframe] sales.
  • Assisted [Job title] with design and development of beverage menu, resulting in [Number]% increase in [Timeframe] sales.
House Cleaner, 02/2015 to 07/2017
Reata GlenSan Juan Capistrano, CA,
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Properly swept, vacuumed and mopped all floor surfaces of the house.
  • Utilizes digital timekeeping system to document hours worked per day.
  • Laundered bedding and made beds.
  • Checked and changed linens throughout houses and washed and dried dishes.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Created [Type] and [Type] reports with [Software] to maintain housekeeping budget.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Completed organized, cleaned and sanitized rooms, including kitchens, bedrooms, living rooms, and bathrooms.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Trained [Number] new employees to meet all quality and efficiency goals, boosting customer satisfaction rating [Number]%.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Dusted and vacuumed [Number] assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Replaced sheets and pillowcases daily and used hospitality corners on all beds.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Saved $[Amount] in annual labor costs through [Action] and [Action].
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Set up and cleaned banquet and conference rooms.
  • Swept and damp-mopped private stairways and hallways.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Stripped floors using electrical cleaning equipment.
  • Supplied guests with extra towels and toiletries when requested.
  • Draped and folded guests' clothing, paired shoes and neatly arranged toiletries.
  • Changed and laundered sheets, removing stains by using [Type] cleaner to restore all linens to pristine condition.
Education and Training
High School Diploma: , Expected in 05/2015
Permian High School - Odessa, TX

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Resume Overview

School Attended

  • Permian High School

Job Titles Held:

  • Front Desk Night Auditor
  • Assistant Store Manager
  • Lead Bartender
  • House Cleaner


  • High School Diploma

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