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front desk night auditor resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.

Polite and accommodating front desk bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Positive and upbeat front desk successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.

Self-motivated frontdesk highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Versatile hospitality professional with 3 years of progressive experience in hotel industry with expertise in all areas of operations. Personable, collaborative and responsible team player.

Reliable and enthusiastic front desk with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Goal-oriented Night Auditor and Front Desk Clerk highly effective at operating in busy environments and maintaining calm under pressure.

Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.

Expert experienced in customer service, money handling and accurate recordkeeping. Manages time well to meet needs of high volume of customers. Works great with team members to coordinate front desk and guest services operations.

Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Multi-line phone systems
  • Correspondence management
  • Generating reports
  • Payment oversight
  • Supply stocking
  • Room inventory
  • Tracking expenses
  • Balancing accounts
  • Guest services
  • Posting charges
  • Greeting guests
  • Managing reception
  • Reservations
  • Performing wake-up calls
  • Overseeing front desk
  • Monitoring revenue
  • Checking guests in and out
  • Resolving issues
  • Conflict management
  • Administrative skills
  • Hospitality services
  • Cash transactions
  • Fluent in English and Spanish
  • Effective planning
Experience
03/2018 to 09/2021
Front Desk Night Auditor Highgate Hotels Sherman, TX,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Reviewed item requests and room service orders for accuracy and needed assistance.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Created spreadsheets using synexs and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.
  • Volunteered to take on duties and tasks for laundry and kitchen during peak periods or staff absences.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments to boost local tourism.
  • Secured guest valuables in main safe or individual boxes.
09/2016 to 12/2016
Carhop Sonic Drive-In Hanover, PA,
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within 3 minutes to meet quality and service standards.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Carried trays weighing up to [Number] pounds to correct cars.
  • Verified orders and bagged items for easy transport.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Completed Carhop training program.
  • Restocked kitchen supplies by rotating food according to dates.
  • Minimized customer wait times by taking and filling large volume of orders each day.
06/2016 to 09/2016
Housekeeper Servicemaster Clean Walnut, IL,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Checked 24 rooms per day to verify vacancies post-checkout.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Performed traditional housekeeping duties to keep common and private areas clean and sanitized.
  • Performed linen washing, dishwashing, vacuuming, dusting and mopping.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed safety procedures when handling materials and discarding waste.
  • Cleaned and tidied houses, handled laundry, swept and mopped floors and dusted.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Responded to guest requests for linens items quickly, which increased patron satisfaction rates by on company scorecards.
03/2016 to 06/2016
Carhop Sonic Drive-In Hasbrouck Heights, NJ,
  • Completed orders by making specialty shakes and ice cream desserts.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Delivered food within [Number] minutes to meet quality and service standards.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Carried trays weighing up to 5 pounds to correct cars.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Restocked kitchen supplies by rotating food according to dates.
  • Completed Carhop training program in 1hr.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Informed customers of regular deals or monthly specials to upsell orders.
Education and Training
Expected in 05/2006 to to
High School Diploma:
Raymondville High School - Raymondville, TX
GPA:

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Resume Overview

School Attended

  • Raymondville High School

Job Titles Held:

  • Front Desk Night Auditor
  • Carhop
  • Housekeeper
  • Carhop

Degrees

  • High School Diploma

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