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front desk night auditor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operation. Known for remaining poised and calm in busy environments.

Skills
  • Supply stocking
  • Managing reception
  • Balancing accounts
  • Tracking expenses
  • Effective planning
  • Hospitality services
  • Checking guests in and out
  • Performing wake-up calls
  • Resolving issues
  • Monitoring revenue
  • Overseeing front desk
  • Reservations
  • Multi-line phone systems
  • Room inventory
  • Guest services
  • Payment oversight
  • Correspondence management
  • Greeting guests
  • Generating reports
  • Posting charges
  • Administrative skills
  • Cash transactions
  • Conflict management
Experience
Front Desk Night Auditor, 08/2017 - 04/2021
Hyatt Hotels Corp. San Francisco, CA,
  • Completed all nightly updates to hotel rates and individual room charges.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Cleaning of upper and lower lobbies.
  • Making sure guests are taken care of.
  • Addressing any and all guests complaints and taking care of them as best as I can to meet their needs.
  • Doing laundry. Includes washing, Drying, and folding laundry for housekeeping.
  • Empty all trash in all public areas, including front desk and office areas.
  • Securing inside and outside of building for the safety of the company and guests.
  • Making lists of room by numbers for housekeeping and maintenance of clean and dirty rooms and rooms that need attention for repairs.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Cleaning rooms for arriving guest as needed when housekeeping is unable to do so.
  • Direct inter actions with all guests.
  • Making reservations and canceling reservations for guests.
  • Repair items with in reason for guest.
  • Maintains pool and hot tub, includes chemical additives and water level check and drain and refill of hot tub. Breakfast set ups and making sure items are stocked and put out for guests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Housekeeper, 03/2014 - 08/2017
Kindred Healthcare Cheraw, SC,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Carpet shampooing for owners and guests as requested.
  • Shampoo cleaning of furniture as needed in all houses.
  • Restocking of all toiletries and kitchen supplies .
  • Emptying of all garbage and any items that do not belong in the house.
General Merchandiser, 05/2012 - 08/2014
Walmart City, STATE,
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Selected merchandise based on quality and cost-efficiency models.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Cashiering as needed.
  • Stocking from truck to shelf per quantity per shelving mods.
Mechanic Manager, 01/2000 - 03/2012
Allube City, STATE, ClaireAllubequantity of equipment and personnel skill.
Education and Training
: Computer Animation, Expected in
-
AIU - Beaverton, OR,
GPA:
Status -
: Business Computer, Expected in
-
BCTI - LAcey, Wa,
GPA:
Status -

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Resume Overview

School Attended

  • AIU
  • BCTI

Job Titles Held:

  • Front Desk Night Auditor
  • Housekeeper
  • General Merchandiser
  • Mechanic Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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