, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.
- Restaurant Management
- Labor Cost Analysis
- Loss Prevention
- IT/Technical Support
- Profit & Loss
- Budgeting
- Forecasting
- Microsoft Windows
|
- Payroll
- Food Safety
- Guest Services
- Night Audit
- Cash Handling
- POS
- ServSafe Management Certified
|
02/2021 to Current Front Desk Night Auditor Hyatt Hotels Corp. – White Plains, NY,
- Balancing the accounts from day shift.
- Managing front desk activity and handling guest check-ins and check-outs.
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
- Handling customer requests and complaints and directing other employees or departments accordingly.
- Creating invoices, bills and checks for vendors, employees and contractors.
- Managing and updating all official documentation pertaining to the role.
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
- Answering calls and queries related to potential booking.
05/2017 to 09/2020 Restaurant General Manager Npc International – Quitman, MS,
- Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
- Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
- Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
- Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
07/2015 to 05/2017 Healthcare Claims Specialist Bioplus Specialty Pharmacy – Denver, CO,
- Analyze and adjudicate complex hospital and medical claims.
- Meet or exceed production and quality standards for processing and follow documented policies and procedures.
- Respond to client inquiries and process adjustments for all claim types in a timely and efficient manner.
- Provide guidance and mentoring to less experienced associates.
10/2012 to 07/2015 Clinical Services Liaison Friends For Life Corporation – City, STATE,
- Greet visitors, clients, and vendors to the agency and direct them to the appropriate staff person.
- Answer the telephone and direct callers to the appropriate staff person, or take messages when necessary.
- Maintain consumer files.
- Develop an appointment system, and set appointments for various programs.
- Develop and maintain appropriate database systems (tracking, appointments, etc.).
- Develop and maintain a client referral system.
- Monitor IT support Desk and coordinate with IT vendors.
Expected in : Accounting And Business Management
University Of Memphis - Memphis, TN
GPA:
GPA: 3.0
Expected in 05/2005 High School Diploma:
Brighton High School - Brighton, TN
GPA:
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