Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.

Skills
  • Restaurant Management
  • Labor Cost Analysis
  • Loss Prevention
  • IT/Technical Support
  • Profit & Loss
  • Budgeting
  • Forecasting
  • Microsoft Windows
  • Payroll
  • Food Safety
  • Guest Services
  • Night Audit
  • Cash Handling
  • POS
  • ServSafe Management Certified
Experience
02/2021 to Current
Front Desk Night Auditor Hyatt Hotels Corp. White Plains, NY,
  • Balancing the accounts from day shift.
  • Managing front desk activity and handling guest check-ins and check-outs.
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
  • Handling customer requests and complaints and directing other employees or departments accordingly.
  • Creating invoices, bills and checks for vendors, employees and contractors.
  • Managing and updating all official documentation pertaining to the role.
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
  • Answering calls and queries related to potential booking.
05/2017 to 09/2020
Restaurant General Manager Npc International Quitman, MS,
  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
  • Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
  • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
07/2015 to 05/2017
Healthcare Claims Specialist Bioplus Specialty Pharmacy Denver, CO,
  • Analyze and adjudicate complex hospital and medical claims.
  • Meet or exceed production and quality standards for processing and follow documented policies and procedures.
  • Respond to client inquiries and process adjustments for all claim types in a timely and efficient manner.
  • Provide guidance and mentoring to less experienced associates.
10/2012 to 07/2015
Clinical Services Liaison​ Friends For Life Corporation City, STATE,
  • Greet visitors, clients, and vendors to the agency and direct them to the appropriate staff person.
  • Answer the telephone and direct callers to the appropriate staff person, or take messages when necessary.
  • Maintain consumer files.
  • Develop an appointment system, and set appointments for various programs.
  • Develop and maintain appropriate database systems (tracking, appointments, etc.).
  • Develop and maintain a client referral system.
  • Monitor IT support Desk and coordinate with IT vendors.
Education and Training
Expected in
: Accounting And Business Management
University Of Memphis - Memphis, TN
GPA:
GPA: 3.0
Expected in 05/2005
High School Diploma:
Brighton High School - Brighton, TN
GPA:

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Resume Overview

School Attended

  • University Of Memphis
  • Brighton High School

Job Titles Held:

  • Front Desk Night Auditor
  • Restaurant General Manager
  • Healthcare Claims Specialist
  • Clinical Services Liaison​

Degrees

  • Some College (No Degree)
  • High School Diploma

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