My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth.
Skills
Restaurant Management
Labor Cost Analysis
Loss Prevention
IT/Technical Support
Profit & Loss
Budgeting
Forecasting
Microsoft Windows
Payroll
Food Safety
Guest Services
Night Audit
Cash Handling
POS
ServSafe Management Certified
Experience
02/2021 to Current
Front Desk Night AuditorHyatt Hotels Corp. – White Plains, NY,
Balancing the accounts from day shift.
Managing front desk activity and handling guest check-ins and check-outs.
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
Handling customer requests and complaints and directing other employees or departments accordingly.
Creating invoices, bills and checks for vendors, employees and contractors.
Managing and updating all official documentation pertaining to the role.
Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
Answering calls and queries related to potential booking.
05/2017 to 09/2020
Restaurant General ManagerNpc International – Quitman, MS,
Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
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