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Front Desk Night Auditor Resume Example

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FRONT DESK NIGHT AUDITOR
Summary

Polite and accommodating Front Desk bringing 2-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Goal-oriented Night Auditor and Front Desk Clerk highly effective at operating in busy environments and maintaining calm under pressure.

Remarkable front desk experience providing superior level of customer service to guests and prospective guests. Proven ability to run any front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Adaptable and courteous professional seeking employment with Dental Land. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers in role of Front Desk.

Skills
  • Balancing accounts
  • Managing reception
  • Supply stocking
  • Tracking expenses
  • Greeting guests
  • Posting charges
  • Generating reports
  • Room inventory
  • Multi-line phone systems
  • Reservations
  • Checking guests in and out
  • Resolving issues
  • Overseeing front desk
  • Performing wake-up calls
  • Reception
  • Cash transactions
  • Microsoft Office
  • Conflict management
  • Hospitality services
Experience
Front Desk Night Auditor06/2018 to CurrentHoliday Inn Express & Suites Pasadena, TX
  • Managed all front desk operations for busy high-volume hotel.
  • Worked OPERA and MERLIN to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Input customer data using OPERA software and made immediate updates to reflect room changes.
  • Followed facility security protocols, including CREDIT CARD SECURELY and SECURE PAYMENT SOLUTIONS to safeguard guests and personnel.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Server10/2014 to 01/2016Mamarita's Mexican Restaurant & CantinaPasadena, TX
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Partnered with team members to efficiently serve food and beverages.
  • Prepared and served cold, hot and alcohol beverages to guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Fry Cook12/2012 to 10/2014Luby's Fuddruckers Restaurants LLCDeer Park, TX
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Made adjustments to food items to accommodate guests with allergies or specific dietary concerns.
  • Created approximately 10 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Placed frequently used food such as fried fish and chicken fried steak in proper storage containers and placed perishable items in refrigerator.
  • Delivered soiled dishes and pots and pans to washing areas and assisted in cleaning and drying all items.
  • Kept stations stocked and ready for use to maximize productivity.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Wiped down counters with sanitizing spray to avoid contamination and foodborne illnesses.
  • Restocked and rotated food products using first-in, first-out method.
  • Organized kitchen and walk-in freezer to enable all employees to easily find items.
  • Tracked product inventory, noting items requiring reorder.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Handled waste management duties by properly and safely disposing of all trash at end of shift.
  • Labeled, dated and filled pans with chopped vegetables and prepared foods prior to shift.
  • Prepared approximately 100's of meals per shift using company recipes and techniques.
  • Properly labeled and dated all food products to ensure safekeeping and sanitation.
  • Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
  • Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
  • Set up station according to standard operating procedures with ample backup product to complete shift.
  • Checked temperatures for food items during cooking, holding and serving.
  • Operated all kitchen equipment safely to avoid injuries.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Assisted in preparation of menu items such as steaks, burgers and sandwiches.
  • Regularly restocked all kitchen supplies and food items to properly prepare for food service.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Collaborated with all team members to promote consistent workflows and deliver food orders on time.
  • Communicated with kitchen staff to complete orders quickly.
Convenience Store Cashier02/2011 to 03/2012Spencer Market Convenience StorePasadena, TXMamarita'sRolandaal, repeat business.
  • Forecasted, ordered and stocked merchandise to maintain appropriate inventory levels.
  • Checked and verified vendor deliveries for order accuracy and product quality.
  • Resolved customer complaints and concerns with courteous, friendly and caring approach.
  • Maintained clean, customer-focused environment in-store to deliver exceptional customer experiences.
  • Collected cash, check and credit card payments from customers and balanced cash drawer after each shift.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
  • Monitored self-service gasoline pumps, helping customers as needed.
  • Coordinated store opening and closing, including keyholder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Distributed new merchandise efficiently to different departments.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Prepared food, including hotdogs, egg rolls and burritos items.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Counted product stock to maintain inventory records.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Helped customers find specific products, answering questions and offering advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Stayed up to date on current item discounts to support promotions.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Processed returned items in accordance with store policy.
    • Education and Training
    Some College (No Degree): General StudiesSan Jacinto College DistrictPasadena, TX
    Certifications
    • Guest Arrivals Reports
    • Problem Handling
    • Problem Handling V2
    • 2.2 Problem Resolution
    • Guest Relations and One Contact Resolution
    • Handling Credit Card Securely
    • Introduction to Information Security
    • Understanding PCI Compliance
    • PCI Compliance-Privacy Directions for Hospitality
    • Uncovering the Root Problem
    • True Hospitality Service Skills
    • OPERA 5.0 Training- Advanced Cashiering
    • Secure Payment Solution-SPS- OPERA PMS Procedures Training
    • OPERA 5.0 PMS Training-Cashier Functions
    • Reservation Communications Enhancements
    • GRS Fundamentals-Reservation, Rate and Inventory Management
    • Human Rights
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    Resume Overview

    Companies Worked For:

    • Holiday Inn Express & Suites
    • Mamarita's Mexican Restaurant & Cantina
    • Luby's Fuddruckers Restaurants LLC
    • Spencer Market Convenience Store

    School Attended

    • San Jacinto College District

    Job Titles Held:

    • Front Desk Night Auditor
    • Server
    • Fry Cook
    • Convenience Store Cashier

    Degrees

    • Some College (No Degree) : General Studies

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