Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.Fast learning, enthusiastic and eager to be part of a customer service-oriented team.
demonstrate good leadership skills
team work skills
detail oriented skills
Microsoft Office skills
Typing- 65 wpm
Front Desk Night Auditor03/2015
to Current La Quinta Inn & Suites – 126 Holiday Blvd. Slidell,
Maintain an up to date record of room vacancies, reservations, and assignments
Handle phones and hotel guest reservations and coordinates with reservation center.
Ensure that guest identification and booking or reservation details are accurate and valid before assigning them to their rooms
Arrange and fold for laundry, making fresh coffee, sweep and mop lobby area, trash disposal, wipe front counter and lobby area, run night audit, and dry any remaining items in washer
Facilitate hotel guest with WiFi connections
Checked guest in and out of their rooms, and processed customer cash and credit payments according to established polices and procedures.
Was responsible for running the hotels audits,payments, and paperwork
Facilitated the setting of various appointments on behalf of guests as well as conveying messages received to them
to 03/2014 Walmart Supercenter – Metairie,
Prepared deli items
Unloaded deli products and transfer stock, to storage areas
Sliced, cut, weighed and priced stock in a considerate manner
Prepared party trays and orders
Upheld shelves and maintained cases filled at all times
Operated cash register
Maintained courteous and friendly attitude towards customers
Controlled freshness by rotating and coding all products and remove out-of-code merchandize in line with price book
Maintained fresh items and weekly specials
Promoted latest items and weekly specials
Greeted all visitors and customers in a professional manner
Cleaned and sanitized the entire work area
Answered phone and took orders for particular requested items
Abide by all business polices as stated in the worker handbook
Customer Service Associate06/2014
to 09/2015 Purple Cow Gas Station – Slidell,
Collect money from patrons at a gas station.
Fill up gas tanks if asked.
Dispense lottery tickets.
Collect and dispose of trash outside.
Provide customers with receipts.
Charge purchases to customers\' credit cards.
Verify age of customer if they are purchasing alcohol or cigarettes.
Answer questions and provide directions if needed.
Activate fuel pumps.Adjust brakes and replace spark plugs.
Sell food and grocery items.
Operate car washes.
Give customers directions.
Sell prepared food, including deli sandwiches, pizza, hotdogs, and pretzels.
Prepare daily reports of fuel and oil.
Clean gas station bathrooms.
Count money in cash drawers.
Operate price scanners.
Sweep and mop floors.
Call police to report suspicious activity in and around gas station.
Diploma in Medical Billing and Coding: Medical Billing and CodingDecember 2014Remington Technical College-
High School Diploma: May 2007East Ascension High School -
Bachelor of Science: Management with a Operations Management Certification (Undergraduate)CurrentUniversity of Phoenix-
Diploma in Medical Billing and Coding : Medical Billing and Coding December 2014 High School Diploma : May 2007 Bachelor of Science : Management with a Operations Management Certification (Undergraduate) Current
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