Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Well-organized Electronic Health Records Specialist in training 10 years of experience in a residential health care setting, providing accurate documentation and record keeping. Talented at analyzing and validating patient information, diagnoses and billing data. Strong ability to work with individuals with different backgrounds.

  • Responsible for assuring day sheet balances supported documented patient load, procedures, charges, and diagnoses.
  • Knowledge of Blood Borne Pathogens.
  • Through understanding of commercial, government, and other third party health insurance.
  • Responsible for training, mentoring, and supervising medical administrative and front office staff.
  • Communicated with third party payers regarding claims issues, patient benefits, pre-authorization, and referrals.
  • Complete understanding fo appeals process, claims tracking, and follow up.
  • Comprehensive knowledge of ICD-9 and ICD-10 Diagnostics and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level || Coding and Coding Compliance.
  • Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records.
  • Hands-on experience in abstracting medical records for coding compliance and medical necessity.
  • Other general medica administrative duties as required.
  • Account follow-up
  • Customer service
  • Submission of medical claims
  • Recordkeeping
  • Insurance claims
  • Insurance collections
  • Information inputting
  • Account management
  • Billing codes
  • Data entry
  • Database systems
  • Medical coding understanding
  • CPT code modifiers
01/2020 to Current
Front Desk Night Auditor Grand Sierra Resort And Casino Reno, NV,
  • A variety of hotel management tasks; handling bookings, night audit, managing correspondences, accommodating guests, billing, taking payments, and solving complaints. Detailed orientated.
  • Basic IT skills, word, excel, scanning, faxing, copying, printing, email.
  • Customer service skills.
  • Welcome patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Explained and pointed out property details to patrons, including dining areas, pool, and fitness center.
  • Maintained cleanliness of public bathrooms, lobby and front desk.
  • Assesse checklist on daily basis and planned shift accordingly.
  • Input customer data and made immediate updates to reflect room changes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Assist hotel guests with check in and out procedures courteously.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Volunteered to take on duties and tasks for Front Desk Night Auditor and Front Desk (daytime) during peak periods or staff absences.
  • Worked with Housekeeping and Maintenance to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
04/2019 to 09/2019
Chiropractic Assistant North East Medical Service San Francisco, CA,
  • Completed check in and out process with patient payments and updated patients' charts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Inputted all patient data, making sure all records received appropriate updates.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Tracked and managed inventory for exam rooms and expiration logs.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
07/2007 to 07/2017
Residential Service Aide Selinsgrove State Center City, STATE,
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Provided direct support in a group environment to individuals with mental, developmental, multiple disabilities.
  • Participated in structured classroom training, and observed residents and staff in group living quarters.
  • Observed behavior and recorded, in writing, relevant information for residents' records and for use by other staff and medical staff.
  • Participated in change of shift verbal reports.
  • Worked with as individual and as part of a treatment team with other staff in order to ensure the safety of all individuals and completed necessary work and recording and keeping multiple demands for attention.
  • Provided care such as ADL's, taking temperatures, assisting with meals, oral hygiene, bathing, toileting, lifting, positioning and transporting individuals who were not ambulatory
  • Handled all delegated tasks in a timely manner.
  • Improved operations by working with team members and residents to find workable solutions.
  • Collaborated with others to discuss different opportunities for the residents.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in 08/2019
Diploma: Medical Billing And Coding
McCann School of Business And Technology - Lewisburg, PA,
Expected in 06/2001
Certified Nursing Assistant: Certified Nursing Assistant
SUN Area Career And Technology Center - New Berlin, PA
Expected in 06/2001
High School Diploma:
Lewisburg High School - Lewisburg, PA

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School Attended

  • McCann School of Business And Technology
  • SUN Area Career And Technology Center
  • Lewisburg High School

Job Titles Held:

  • Front Desk Night Auditor
  • Chiropractic Assistant
  • Residential Service Aide


  • Diploma
  • Certified Nursing Assistant
  • High School Diploma

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