front desk manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Meticulous employee with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration.

  • Policy Enforcement
  • PCI (Payment Card Industry)
  • Customer Service
  • Payment Oversight
  • Staff Training
  • Room Assignments
  • Complaint Resolution
  • Time Management
  • Quality Assurance
  • Interviewing and Hiring
  • Delegating Work Assignments
  • Rate Changes
  • Microsoft Office
  • Operations Oversight
  • Verbal and Written Communication
  • Automated Telephone Systems
  • Information Confidentiality
  • Office Management
Work History
Front Desk Manager, 03/2021 to Current
Birds BarbershopAustin, TEXAS,
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Managed front desk maintenance of client records and lab data.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Prepared weekly employee work schedules for team members.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided services efficiently and with high level of accuracy.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
Resident Assistant, 04/2020 to 02/2021
Century Park AssociatesHoney Brook, PA,
  • Maintained clean, safe and well-organized patient environment.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports and maintenance requests.
  • Encouraged community atmosphere by implementing educational and social programs.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Led by example through mature behavior consistent with university regulations and rules.
  • Supervised daily activities and provided assistance to staff.
  • Counseled peers on career, academic and personal concerns.
  • Administered medication as directed by physician.
  • Mediated and conflicts to achieve peaceful and fair resolutions.
  • Mentored and supervised groups of residents on on-site and off-site environments.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Enforced policies and safety standards through building and room rounds.
Head Cashier, 01/2016 to 03/2020
Ollie's Bargain OutletMarion, OH,
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Received and processed customer payments.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
High School Diploma: , Expected in 05/2015 to Mandan High School - Mandan,

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Resume Overview

School Attended

  • Mandan High School

Job Titles Held:

  • Front Desk Manager
  • Resident Assistant
  • Head Cashier


  • High School Diploma

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