LiveCareer-Resume

front desk manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Ambitious customer service associate with 4 years of experience and passion for independent motel industry. Personable, experienced with conflict resolution and sensitive to others' needs. Hardworking front desk professional bringing expertise in reservations. Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques.

Skills
  • Languages
  • Hindi
  • Gujarati
  • Skills
  • Automated Telephone Systems
  • Verbal and Written Communication
  • Microsoft excell and word.
  • Customer Service
  • Hospitality Management
  • Office Management
  • Rate Changes
  • Cash Control
  • Check-In and Check-Out Procedures
  • Office Supplies and Inventory
  • Administration and Operations
  • Complaint Resolution
  • Process Improvement
  • Telephone Etiquette
  • Registration Processing
  • Guest Amenities
  • Guest Check-In and Check-Out
Experience
07/2021 to Current
Front Desk Manager Accor Hotels Miami, FL,
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Managed front desk maintenance of client records
  • Resolved guest complaints by addressing issues with rooms promptly
  • Kept accounts in balance and ran daily reports to verify totals
  • Collected room deposits, fees and payments
  • Created lasting relationships with guests that built loyalty and drove hotel revenue
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Coordinated with room service, housekeeping, maintenance to meet all guest needs
  • Provided services efficiently and with high level of accuracy
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
08/2019 to 07/2021
Customer Service Associate Cashier Accor Hotels San Juan, PR,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Helped customers complete purchases, locate items and join reward programs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Performed cash, card and check transactions to complete customer purchases
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Answered questions about store policies and addressed customer concerns
  • Solicited customers to purchase loyalty and item protection plans
  • Check identification before customers use their credit card or store credit.(Home depot credit card).
07/2018 to 07/2021
Front Desk Manager Apex Staffing, Inc. Benton, AR,
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
  • Trained new staff on correct procedures, compliance requirements and performance strategies
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Managed front desk maintenance of client records and lab data
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
  • Maintaining inventory or supplies for the motel
  • Using MS excel for checking report for the whole year
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors
  • Provided services efficiently and with high level of accuracy.
01/2018 to 07/2018
Front Desk Receptionist Town House Motel City, STATE,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Used internal software to process reservations, check-ins and check-outs
  • Collected room deposits, fees and payments
  • Entered customer data into room system and updated information whenever patrons changed rooms
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education and Training
Expected in 12/2015 to to
BBA: Human Resource
Navrachna University - ,
GPA:
Awarded cashier of the month for providing Excellent customer service,maintaining friendly relationship with the customers and for helping customers.
Languages
Gujarati:
Native/ Bilingual
Negotiated:
Hindi:
Native/ Bilingual
Negotiated:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Navrachna University

Job Titles Held:

  • Front Desk Manager
  • Customer Service Associate Cashier
  • Front Desk Manager
  • Front Desk Receptionist

Degrees

  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: