, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Skills
Hotel reservation systems
Guest amenities
Guest check-in and check-out
Room assignments
Hospitality services
Compassionate client care
Care plan management
First Aid/CPR
Behavior redirection
Client relations
Microsoft Office
Scheduling and calendar management
File and data retrieval systems
Customer relations
Data entry
Workforce Management
Experience
03/2019 to CurrentFront Desk ManagerMarriott International | Dearborn, MI,
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Managed customer complaints and rectified issues to complete satisfaction.
Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Managed guest check-in and check-out procedures, reservations and payments.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Resolved guest complaints promptly and addressed guests concerns within 24 hr.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Managed tasks and responsibilities for front office employees when the team was understaffed.
Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Created and optimized employee schedules to secure proper coverage for all shifts.
02/2018 to 03/2019Office Coordinator24Hr Homecare | Culver City, CA,
Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Input accurate account data to efficiently update company database and maintain detailed records.
11/2016 to 02/2018Home Health Care ProviderCommon Spirit | Corning, IA,
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Provided companionship, personal care and household management assistance to clients within private home settings.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
02/2014 to 10/2017Front Desk LeadBest Western Padre Island | City, STATE,
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Computed guest billings and posted charges to room accounts.
Set guest and group reservations and processed check-ins and check-outs.
Education and Training
Expected in 05/1995High School Diploma | Southwest High School, San Antonio, TXGPA:
Expected in 08/1995Associate in Culinary Arts | Culinary ArtsSt. Philip's College, San Antonio, TXGPA:
Expected in 09/1996Licensed Cosmetologist | CosmetologyVouge College Of Cosmetology, San Antonio, TX, GPA:
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