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Front Desk Manager Resume Example

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FRONT DESK MANAGER
Summary

Outgoing server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Hardworking waitress with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.

Self-motivated and dependable server capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries. Offering 2 years of experience working in the food industry. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Motivated with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Resourceful professional offering expertise in reservations, concierge services and department collaboration.

Skills
  • Ingredient preparation
  • Food processing
  • Kitchen organization
  • Spoilage prevention
  • Cleaning and sanitization
  • Stocking ingredients
  • Flexible schedule
  • Menu knowledge
  • Following regulations
  • Food preparation techniques
  • Plating dishes
  • Service-oriented
  • Customer service oriented
  • Prompt table clearance
  • Bussing expertise
  • Seating assignment preparation
  • Dining crew workflow optimization
  • Conflict and dispute resolution
  • Guest check-in and check-out
  • Corporate branding
  • Guest amenities
  • Room assignments
  • Hotel reservation systems
  • Conflict and issue documentation
  • Reservations
  • Guest safety
  • Account changes
  • Conflict management
  • Issue resolution
Experience
Front Desk Manager
September 2020 to CurrentHampton Inn & Suites － Peoria, IL
  • Provided concierge services for guests as needed.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Server
December 2019 to CurrentOlive Garden － Peoria, IL
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Calculated charges, issued table checks and collected payments from customers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
September 2018 to January 2020Avantis Ristorante － Peoria, IL
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Served average of 50 patrons daily at Avantis restaurant with consistent recommendations for exceptional service.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Pizza Maker
November 2017 to September 2018Pizza Hut － Peoria, IL
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Created from-scratch pizza dough daily in large quantities following authentic recipe.
  • Answered guest questions, delivering most accurate and updated information available.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic dishes.
  • Kept stations stocked and ready for use to maximize productivity.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Executed all daily tasks and assisted other team members when needed.
  • Built pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
  • Provided customer service to over 50 customers per day by imputing customer orders, processing credit and cash transactions and responding to questions and concerns.
  • Operated large-volume cooking equipment, including fryers and ovens equipment to bake and fry food items for customers.
  • Assisted customers, including answering questions and preparing orders.
  • Documented and kept track of information on pick-ups and deliveries and delivery automobile mileage and fuel with computers.
  • Cleaned and maintained all food preparation stations.
  • Promoted pizza products and distributed promotional materials through up sale and personal experiences with the food..
  • Created 20 or more pizzas per shift by topping pizzas with ingredients per customer orders.
  • Stocked freezers and refrigerators every night times per week to maintain adequate supply of ingredients and products.
Education and Training
High School Diploma : April 2018Peoria High School － Peoria, IL
Associate of Arts : Psychology, Expected in December 2021Illinois Central College － East Peoria, IL
Certifications
  • SafeServ certification: Food Handling
  • SafeServ Certified: Alcohol training (Bassett License)
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Resume Overview

Companies Worked For:

  • Hampton Inn & Suites
  • Olive Garden
  • Avantis Ristorante
  • Pizza Hut

School Attended

  • Peoria High School
  • Illinois Central College

Job Titles Held:

  • Front Desk Manager
  • Server
  • Pizza Maker

Degrees

  • High School Diploma : April 2018
    Associate of Arts : Psychology , Expected in December 2021

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