front desk manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Skills
Guest check-in and check-out
Interviewing and hiring
Team building and supervision
Lobby auditing
Staff development
Sales Techniques
Focused on customer satisfaction
Training and coaching
Skilled multi-tasker
Schedule coordination
Deadline-oriented
Experience
Front Desk Manager, 10/2016 - 09/2018 Hyatt – Lombard, IL,
Oversaw cash and credit card payment transactions at the front desk.
Handled payment processing and provided customers with receipts and proper bills and change.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Arranged special accommodations for guests to maintain optimal satisfaction.
Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Trained front office personnel in fire, life, and other emergency procedures.
Macy Customer Service Manager , 10/2018 - 01/2020 Bering Straits Native Corporation – Cherry Point, NC,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Supervised staff performing daily activities.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Night Auditor, 01/2020 - 03/2020 Allied Universal Security – Livermore, CA,
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system.
Completed nightly updates to hotel rates and individual room charges.
Maintained cleanliness of bathrooms, lobby and front desk.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Coded invoices and other records to maintain organized and accurate records.
Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Security Site Supervisor, 08/2020 - Current SIS – City, STATE,
Maintained positive environment dedicated to teamwork and performance.
Guided team members on how to respond effectively to different scenarios.
Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
Detained unauthorized individuals and escorted off-premises.
Supervised property entrances and exits and monitored employee safety.
Recorded required data for incident reports and files quickly and accurately.
Provided security team leadership and contributed to on-call duties.
Led security team and contributed to on-call shifts.
Monitored entire facility using CCTV while simultaneously performing dispatch duties.
Managed security staff schedules for all shifts, minimizing overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Assessed company security risks and developed actionable solutions to be presented to management.
Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Education and Training
High School Diploma: , Expected in 06/2016 - E3 Civic High School - San Diego, CA GPA: Status -
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