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front desk manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Front Desk Associate, Comfort Suites 2017 – Present Columbus, OH • Efficiently manage reception desk responsibilities via phone and in person reservations. Checking in and out new clients and closing accounts. Providing clients with concierge services including ingoing and outgoing mail, information regarding local events, venues, and attractions. • Dutifully and promptly handle customer complains and concerns over the phone and in person. Make follow-up inquires to ensure superior customer satisfaction • Manage inventory: ordering necessary supplies, stock rooms and participating in room inspections for customers. • Have excellent communication skills with both internal and external guests . • Assisted in training new hire. • Reviewed guest feedback online and on hotel website. • Processed invoices and assisted with guest payment issues Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques.

Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Decision Making
  • Motivational Leadership
  • Microsoft Office Suite
  • Staff Development and Training
  • Report Preparation and Analysis
  • Friendly and Relatable
  • Honesty and Integrity
  • Critical thinking
  • Accurate cash handling
  • Risk management
  • Customer retention
  • Profit and loss accountability
Experience
09/2018 to Current
Front Desk Manager Hyatt Morristown, TN,
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
09/2018 to 12/2018
Front Desk Michigan Community Dental Clinics Ionia, MI,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
01/2015 to 08/2018
Store Manager Journeys - Store Jobs Mays Landing, NJ,
  • Maintained current knowledge of laws to provide clarification on legal concerns.
  • Conducted legal research and analysis to draft legal opinions, studies and reports.
  • Reviewed legal materials for compliance to correct issues.
  • Assessed legal, risk and compliance matters to determine organizational plan of action.
  • Disputed resolutions, including examining claims against organization to defend position before internal appeal bodies.
  • Facilitated counsel for employee and management conflicts following labor laws and policy.
  • Prepared and organized evidence and exhibits to be utilized in court hearings and trials.
  • Conducted legal research and facts investigation for case litigation.
  • Addressed contract-specific matters during case and precedent research.
  • Cross-examined witnesses during testimonies to build and reinforce legal arguments.
  • Interviewed and prepared witnesses for felony cases.
  • Drafted documents related to client's activities, including statements, contracts and agreements, focusing on readability and enforceability.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education and Training
Expected in 04/1989 to to
Diploma in Civil Engineering: Engineering (Pre-Engineering)
B.V.M College - Vallabh VidhyaNagar, GUJ ( India),
GPA:
Languages
English:
Professional
Negotiated:
Hindi:
Full Professional
Negotiated:
Gujarati:
Full Professional
Negotiated:
Swahili:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • B.V.M College

Job Titles Held:

  • Front Desk Manager
  • Front Desk
  • Store Manager

Degrees

  • Diploma in Civil Engineering

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