Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Versatile Front Desk Manager adept at managing guest expectations, salon reputation and business needs. Effective multitasker and clear communicator with 6+ years in customer service industry. Experience managing front desk and customer service needs.
Skills
Front desk management
Customer focused-service
High-quality customer service
Product and service expertise
Quality service
Personable service
Excellent customer service
Customer Service and Communication Skills
Party Management
Work History
Front Desk Manager/Birthday Party Coordinator/Customer Service Representative, 05/2019 - Current Amazon.Com, Inc. – Virtual Location - Utah, UT,
Efficiently resolved guest complaints and ensured that issues were addressed promptly.
Assisted customers in making informed purchase choices and selecting products.
Tracked sales and service activities and prepared daily reports for management review and analysis
Kept customer spaces clean, neat and organized for maximum appeal.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Consistently received positive performance reviews from guests.
Booked over 15 daily customer appointments in Square Space.
Kept detailed records of customer information and services provided to increase return customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Used cash registers and POS systems to request and record customer orders and compute bills.
Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
Kept facilities clean and prepared party areas promptly for upcoming events.
Protected young guests by monitoring activities and maintaining strong perimeter for activities.
Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
Maintained excellent attendance record, consistently arriving to work on time.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Dog Sitter, 01/2016 - Current Pawsitively Purrfect Pet Sitting – City, STATE,
Followed all pet care instructions, including dietary needs and medication regimens.
Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
Exercised animals regularly with walks and rigorous play activities.
Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Managed and ensured pet safety and wellness in owners' absence.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Increased customer engagement through social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
EBay Seller, 01/2014 - Current Mst & Associates Inc. – City, STATE,
Conducted retail arbitrage to build inventory for resale via online platforms.
Maintained excellent attendance record, consistently arriving to work on time.
Pleasantly greeted all callers and asked how to be of assistance.
Used company's paging system to immediately contact specific personnel.
Connected callers with appropriate professional, department or business.
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Resume Overview
School Attended
Cosby High School
Old Dominion University
John Tyler Community College
Job Titles Held:
Front Desk Manager/Birthday Party Coordinator/Customer Service Representative