LiveCareer-Resume

front desk manager birthday party coordinator customer service representative resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Versatile Front Desk Manager adept at managing guest expectations, salon reputation and business needs. Effective multitasker and clear communicator with 6+ years in customer service industry. Experience managing front desk and customer service needs.

Skills
  • Front desk management
  • Customer focused-service
  • High-quality customer service
  • Product and service expertise
  • Quality service
  • Personable service
  • Excellent customer service
  • Customer Service and Communication Skills
  • Party Management
Work History
05/2019 to Current
Front Desk Manager/Birthday Party Coordinator/Customer Service Representative Amazon.Com, Inc. Virtual Location - Utah, UT,
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Assisted customers in making informed purchase choices and selecting products.
  • Tracked sales and service activities and prepared daily reports for management review and analysis
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Consistently received positive performance reviews from guests.
  • Booked over 15 daily customer appointments in Square Space.
  • Kept detailed records of customer information and services provided to increase return customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
01/2016 to Current
Dog Sitter Pawsitively Purrfect Pet Sitting City, STATE,
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Skillfully helped treat animal skin, eyes and other parts with ointments and other medications.
  • Exercised animals regularly with walks and rigorous play activities.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Managed and ensured pet safety and wellness in owners' absence.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Administered medications or wellness protocols including parasite preventative, vitamins and supplements, and treatments for acute conditions.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
01/2014 to Current
EBay Seller Mst & Associates Inc. City, STATE,
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Used company's paging system to immediately contact specific personnel.
  • Connected callers with appropriate professional, department or business.
09/2014 to 03/2019
Stylist Assistant Pigtails & Crewcuts Franchise LLC City, STATE,
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Prepared and submitted end-of-shift reports.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with stylists to solve problems and handle customer concerns.
Education
Expected in 06/2016 to to
High School Diploma:
Cosby High School - Midlothian, VA
GPA:
  • Member of National Art Honor Society
  • Graduated with 3.0 GPA
Expected in to to
: Health Sciences
Old Dominion University - Norfolk, VA
GPA:
Expected in to to
: Health Sciences
John Tyler Community College - Chester, VA
GPA:
Certifications
  • First Aid/CPR Certified
  • Rejuvenate and Barbicide Infection Prevention & Control Certified

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Resume Overview

School Attended

  • Cosby High School
  • Old Dominion University
  • John Tyler Community College

Job Titles Held:

  • Front Desk Manager/Birthday Party Coordinator/Customer Service Representative
  • Dog Sitter
  • EBay Seller
  • Stylist Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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