Front Desk Manager Resume Example Nail Envy 1

FRONT DESK MANAGER

Professional Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Desiring to advance professionally and eager to contribute in a team-based environment. Detail-oriented with strong multitasking and organizational abilities. Known for excellent interpersonal skills. Independent worker with medical experience and fastidious nature. Polite and professional in any position given.

Skills

Priority Management
Sales expertise
Interpersonal communication skills
Strategic Planning
Safety and Security Procedures
Credit and cash payment oversight
Microsoft Office

Electronic Medical Records
Schedule +
Brand representation
Search Engine Optimization
Check-In and Check-Out Procedures
Complaint management and Problem resolution
Team Leadership

Work History

08/2019 to CurrentFront Desk ManagerNail Envy 1 | Pensacola, Florida

Assisted in nail salon business owner with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies..
Interpreted management directives to define and document administrative staff processes.
Resolved issues through active listening and open-ended questioning, escalating major problems to business establishment.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Maintained master appointment calendar covering all customer visits, employee schedules and special events.
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Oversaw fast-paced front desk operations at busy nail facilities with as many as 40 to 80 guests.

08/2019 to CurrentLicensed Nail TechnicianNail Envy 1 | Pensacola, FL

Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
Prepared nail beds and cuticles, shaped nails and applied polish for over 20 daily customers.
Monitored social media and online sources for industry trends.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Recorded weekly supply and inventory needs and made regular orders.
Resolved any imperfection problems, improved operations and provided exceptional client support.

10/2018 to 10/2019Certified Clinical Medical AssistantJD Premium Healthcare, Llc | Pensacola , Florida

Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected and documented patient medical information such as blood pressure and weight.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Prepared and administered medications to alleviate patient symptoms.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Sanitized, restocked and organized exam rooms and medical equipment.
Called and faxed pharmacies to submit prescriptions and refills.
Implemented care and efficiency improvements to support and enhance office operations.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained client medical history, including medication information, symptoms and allergies.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Education

12/2018Cerified Clincial Medical AssistantVirgina College, Pensacola, FL

Coursework in Anatomy, Physiology, Medical Terminology, Phlebotomy, Basic Surgical Assisting, Clinical Courses, Patient Care, Office Administration and Pharmacology.

01/2011High School DiplomaGeorge Stone Technical Center, Pensacola, FL

Certifications

First Aid/CPR Certified

Certified Clincial Medical Assistant since 2019

Resume Overview

Companies Worked For:

Nail Envy 1
JD Premium Healthcare, Llc

School Attended

Virgina College
George Stone Technical Center

Job Titles Held:

Front Desk Manager
Licensed Nail Technician
Certified Clinical Medical Assistant

Degrees

12/2018 Cerified Clincial Medical Assistant
01/2011 High School Diploma

Front Desk Manager Resume Example

Resume Score: 80%

Resume Overview

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