Front Desk Manager Resume Example
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FRONT DESK MANAGER
Professional Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Desiring to advance professionally and eager to contribute in a team-based environment. Detail-oriented with strong multitasking and organizational abilities. Known for excellent interpersonal skills. Independent worker with medical experience and fastidious nature. Polite and professional in any position given.
Skills
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Work History
08/2019 to CurrentFront Desk ManagerCompany Name | City, State
- Assisted in nail salon business owner with interviewing potential employees, asking appropriate questions and providing feedback after interviews.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies..
- Interpreted management directives to define and document administrative staff processes.
- Resolved issues through active listening and open-ended questioning, escalating major problems to business establishment.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations at busy nail facilities with as many as 40 to 80 guests.
08/2019 to CurrentLicensed Nail TechnicianCompany Name | City, State
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 20 daily customers.
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Recorded weekly supply and inventory needs and made regular orders.
- Resolved any imperfection problems, improved operations and provided exceptional client support.
10/2018 to 10/2019Certified Clinical Medical AssistantCompany Name | City, State
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
12/2018Cerified Clincial Medical AssistantVirgina College, City
- Coursework in Anatomy, Physiology, Medical Terminology, Phlebotomy, Basic Surgical Assisting, Clinical Courses, Patient Care, Office Administration and Pharmacology.
01/2011High School DiplomaGeorge Stone Technical Center, City
Certifications
First Aid/CPR Certified
Certified Clincial Medical Assistant since 2019
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Resume Overview
School Attended
- Virgina College
- George Stone Technical Center
Job Titles Held:
- Front Desk Manager
- Licensed Nail Technician
- Certified Clinical Medical Assistant
Degrees
- 12/2018 Cerified Clincial Medical Assistant
01/2011 High School Diploma
