, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets and ensuring customer needs are met.
Skills
Regulatory Compliance
Performance Management
Quality Assurance
Staff Development and Training
Handling Customer Complaints
Team Building
Team Management and Supervision
Motivational Leadership
Confidence and Drive
Verbal and Written Communication
Adaptable and Resilient
Friendly and Relatable
Customer service (5 years)
Bilingual fluently in speaking and writing.
Loss Prevention (5 years)
Presentation skills (4 years)
Computer Skills (6 years)
Microsoft Word (3 years)
Management skills (3 years)
Work History
01/2017 to 05/2021Front Desk ManagerCsm Corporation | Waukesha, WI,
Supervised front desk effectively, including cash management, accepting and recording vouchers, and processing credit cards.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Using Fundamental computer skills as well as communication skills while also greeting and assisting customers and checking them into the center while receiving inbound and outbound emails and calls in a call center setting.
Ensuring that guests are attended too and given the accurate information as well as ensuring the information is written correctly to create an efficient, successful experience.
Observed staff performance and provided positive feedback for performance improvement.
Communicated standards of performance and staff’s role in contributing to individual and team success with detail-oriented and motivational approach.
Remained calm and alert during emergencies or high volume days.
Counted cash and other methods of payment at end of shift to verify and balance house bank.
Managed daily functions such as check-in, check-out, and guest services, impressing guests with quality and timeliness of services rendered.
Trained associates in cash handling procedures and credit card transactions to maintain records accuracy.
Resolved guest complaints to maintain high satisfaction levels and regularly reviewed service scores to identify areas needing improvement or changes.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Protected guest valuables with main safe or in individual boxes to maximize security.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
01/2017 to 05/2021Customer Service RepresentativeLeidos Holdings Inc. | Jacksonville, FL,
Observed staff performance and provided positive feedback for performance improvement.
Escalation point to resolve problems with reservations and service.
Remained calm and alert during emergencies or high volume days.
Counted cash and other methods of payment at end of shift to verify and balance house bank.
Responded to guest complaints by researching issues to develop most effective solutions and negotiate results.
Trained associates in cash handling procedures and credit card transactions to maintain records accuracy.
Communicated standards of performance and staff’s role in contributing to individual and team success with detail-oriented and motivational approach.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
02/2016 to 05/2021Party Hostess/WaitressPin Chasers | City, STATE,
Prepared fun, inviting, and safe party experiences for guests of all ages.
Delivered exceptional support to keep parties free of hassles, frustrations, and problems.
Decorated party rooms according to common looks or customer-specific themes.
Led guests through activities such as themed party games to build enthusiasm.
Interacted, entertained, and served party groups of to fulfill party plans.
Backed up support staff during busy periods by preparing cakes, beverages, and snacks for parties.
Kept the recreational areas secure by monitoring entrances and quickly handling conflicts between patrons.
Sold and served the patrons their refreshments, including sodas, tea and alcoholic beverages.
Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
Assisted guests with making menu choices.
Answered phones and took phone orders for customer pick up or delivery.
Planned parties according to customer specifications.
Education
Expected in 05/2023Associate of Science | Diagnostic Medical SonographyHillsborough Community College, Tampa, FLGPA:
Will be starting an Honors AP Sonography program at Hillsborough Community College, as well as transferring over to the University Of South Florida after completing my Prerequisites.
Expected in 05/2018High school diploma | Hillsborough High School, Tampa, FLGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
