- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 6+ years in hospitality industry. Experience managing front desk team of guest service specialists. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Seasoned Front Desk professional offering 6+ years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service.
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Firstservice Residential – West Palm Beach, FL,
- Provided services efficiently and with high level of accuracy.
- Processed arrivals and departures for hotel guests, handling approximately 20+ guests per shift.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Balanced hotel accounts at end of day.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Followed company security and check-in policies and procedures and reported suspicious activity to Owners
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Conducted financial audits on scheduled basis.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Anticipated guests' needs and responded to all requests within reasonable amount of time.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Resolved guest complaints by addressing issues with rooms promptly.
- Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
- Checked guests in out of hotel, made reservations and processed payments.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Planned coverage needs and organized services to support incoming special events.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Performed daily inventory for keys and linens and detailed all information in audit reports.
Chrysalis – Reno, NV,
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
- Entertained or read aloud to patients to improve mental health and alertness.
- Transported specimens or pharmacy items along with proper documentation to authorized personnel.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Developed rapport to create safe and trusting environment for care.
- Monitored and assisted residents through individual service plans.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Supervised daily activities and provided assistance when needed.
- Scheduled and accompanied clients to medical appointments.
- Kept clients engaged in social networks and communities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Evaluated client progress toward established annual and quarterly goals.
- Provided safe mobility support to help patients move around personal and public spaces.
- Remained alert to problems or health issues of clients and competently responded.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Arranged transportation and accompanied patients to doctors' offices or errands.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Ran errands for customers, including shopping, and picking up other necessities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
Rescare Homecare – City, STATE,
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Entertained or read aloud to patients to improve mental health and alertness.
- Transported specimens or pharmacy items along with proper documentation to authorized personnel.
- Scheduled and accompanied clients to medical appointments.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for customers, including shopping, and picking up other necessities.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Developed rapport to create safe and trusting environment for care.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Supervised daily activities and provided assistance when needed.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored and assisted residents through individual service plans.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Maintained clean, safe and well-organized patient environment.
- Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Evaluated client progress toward established annual and quarterly goals.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Kept clients engaged in social networks and communities.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Arranged transportation and accompanied patients to doctors' offices or errands.
Greenbrier West High School - Charmco, WV,
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School Attended
- Greenbrier West High School
Job Titles Held:
- Front Desk Manager
- On Call in Home Direct Care Staff
- Direct Care Staff
Degrees
- GED
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