Front Desk Manager Resume Example
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FRONT DESK MANAGER
Summary
Skilled Front Desk Manager successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet patient needs. Goal-oriented and eager to improve team productivity. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. Recently focused on insurance verifications and referral with in my last 3 years of employment.
Skills
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Experience
Front Desk Manager
Philadelphia , PAFirstservice Residential/Oct 2018 to CurrentSchlotfeldt
Philadelphia , PAFirstservice Residential/Oct 2018 to CurrentSchlotfeldt
- Directed all front desk operations with focus on practice reputation, staff productivity and operational efficiency.
- Received all incoming calls and coordinated with patients needs to fulfill requests and resolve issues.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw cash and credit card payment transactions at the front desk.
- Performed balancing of end of the day.
- Replied to telephone, email, and in-person inquiring concerns and appointments.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Verified all patient insurance, performed authorizations and referrals when required for general derm and surgery patients.
- Open and close office daily.
- Collect copays and balances.
- Schedule all incoming calls, call to confirm future appointments.
- Call in RX in to appropriate pharmacy, and refill requests.
- Oversee the 3 front desk employees
Intake Specialist
El Segundo , CAApex Systems/Oct 2017 to Oct 2018
El Segundo , CAApex Systems/Oct 2017 to Oct 2018
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Determined whether clients should be counseled or referred to other specialists
- Maintained a positive attitude and effectively de-escalated clients during crisis situations.
- Identified and enforced best practices to bolster operational efficiency and prioritize tasks.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Called applicants to set up appointments and explain benefits processes.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Registered patients.
- Verified insurance and took payments.
- Created referral for patients who needed to follow up with specialists.
Administrative Assistant
Bowie , MDJohns Hopkins Medicine/Jan 2008 to Apr 2015
Bowie , MDJohns Hopkins Medicine/Jan 2008 to Apr 2015
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Liaised between internal and external stakeholders to provide updated project status and performance reports.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Backed up front desk
- Set up processing room and procedures when firm combined locations.
- Scanned all client info to software.
- Trained al new seasonal help for processing tax returns.
- Transmitted all returns to IRS
- Proof and add financial statements and audits.
- Process all monthly, quarterly, and annual financial statements and governmental audits.
- Process daily deposit for the firm.
- Billing and statements.
- Prepare and process 1099s and other documents for clients.
- Schedule appointments for all partners (12)
- Communicate and send correspondence to clients and banks.
Education and Training
Some College (No Degree): General StudiesClinton Community College, Clinton, IACity
High School DiplomaClinton High SchoolJun 1996City, State
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Resume Overview
School Attended
- Clinton Community College, Clinton, IA
- Clinton High School
Job Titles Held:
- Front Desk Manager
- Intake Specialist
- Administrative Assistant
Degrees
- Some College (No Degree) : General Studies
High School Diploma
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