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Front Desk Manager Resume Example

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FRONT DESK MANAGER
Summary
I am a hairstylist in the making and I would like to work in the industry that I am taking on as my career. I would like to gain more knowledge about how the industry works and get a feel for the pace of the profession I am pursuing.
Highlights
  • People Person
  • Great customer service skills
  • Multi-tasker
  • Computer savvy (Microsoft Word, PowerPoint)
  • Hard worker
  • Fast learner
  • Friendly
  • Willing and open to learn new things
  • Proficient and self taught in MindBody Booking program HireDesk Applicant Tracking System http://www.AtsReview.com
Experience
Front Desk ManagerMar 2015 to Current
Firstservice Residential - Jersey City , NJ

-Informed guests of blow dry services and packages offered.

-Sold $100+ in retail items and gift cards

-Addressed all guest complaints.

-Checked members and guests in promptly for their appointments.

-Efficiently checked guests in and out using SuperSalon

-Coordinated and booked all service appointments for 10 stylists and individual and group clients.

-Offered refreshments of ice water and iced tea to all incoming guests.

-Assigned clients to stylists by aligning the client's needs with the stylists expertise.

-Addressed all member concerns with patience.

-Rotated between front desk management and monitoring the stylists and cleanliness of their stations.

-Meticulously entered client and service information when booking appointments.

-Provided accurate product and merchandise information to customers.

-Responded to customer inquiries in a friendly and professional manner.

-Suggested and sold salon services and retail products to customers.

-Verified end-of-day reports against credit and cash profits.

-Continually updated salon forms and brochures with the most current information.

-Created all forms used between management and employees.

-Greeted all guests and assisted them with requests and special services.

-Responded to the needs and requests of the spa director.

-Processed all cash and credit card transactions with a 100% accuracy rate.

-Showed appreciation to resort guests by thanking them for their business.

-Tracked and effectively managed client flow throughout the spa.

-Clearly communicated with each stylist regarding any schedule changes.

-Executed all daily opening and closing procedures.

-Organized salon paperwork and office files.

-Assisted salon leader with tracking salon retail sales.

-Scheduled beauty consultations and hair styling appointments.

-Monitored and tracked salon product contracts and deliveries.

-Introduced corporate policies, procedures and work rules to new spa employees.

-Advised guests on special events and product promotions.


Salon CoordinatorMay 2012 to Jul 2013
Salon Patrick - Aurora , OH
  • Key Holder (Open and closed salon)
  • Made sure there were clean folded towels available for stylist
  • Washed dirty towels
  • Made sure shampoo room was always clean
  • Placed magazines in correct areas
  • Greeted clients with a beverage of their choice
  • Checked clients in and out
  • Managed 13 stylists books
  • Answered phone calls
  • Sold products
  • Taught myself how to use new booking program and trained all stylists including owners on how to use program and short cuts provided
  • Educated myself on products sold and new products we carried
  • Handle cash and managed register
  • Answer all phone calls
  • Make sure sign was place outside in morning and taken inside after my shift
  • Posed as model for few stylist in salon
  • Answered all questions and concerns Guests had HireDesk Applicant Tracking System http://www.AtsReview.com
  • Made sure all my stylist were happy with their books
  • Provided excellent customer service
In Store Sales RepresentativeJan 2004 to Mar 2008
Universal Forest Products, Inc. - Elizabeth City , NC
  • Key holder (opened and closed the store)
  • Counted money in register for AM and PM shifts
  • Ordered products for stylists
  • Educated stylists on product reformulation and other changes
  • Answered phones
  • Placed inventory in correct designated areas
  • Sat in on classes that Salon Centric had to offer
  • Worked on the cash register
  • Wrote up damaged goods
  • Made deposits through out the day
  • Handled cash through out the day
  • Went to other Salon Centric in California to help them with their inventory
  • Provided excellent customer service
  • Faced products every day
  • Educated myself in all the products (wet line and color line)
Education
License, Cosmetology2014Cinta Aveda Institute - City, State, US2014 Cinta Aveda Institute, San Francisco, CA USA Cosmetology License in Cosmetology
Associates in Science, Pharmacist Technician2006San Joaquin Valley College - City, State, US2004 - 2006 San Joaquin Valley College, Bakersfield, CA USA Associates in Science Degree in Pharmacist Technician GPA: 4.2
Skills
Cash, Customer Service, Receptionist, Retail Sales, Cash Register, Inventory, Sales, Sales Representative, Store Sales, Applicant Tracking System, Clients, New Products, Fast Learner, Great Customer Service Skills, Microsoft Word, Multi-tasker, Powerpoint, Word
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Cinta Aveda Institute
  • San Joaquin Valley College

Job Titles Held:

  • Front Desk Manager
  • Salon Coordinator
  • In Store Sales Representative

Degrees

  • License , Cosmetology 2014
    Associates in Science , Pharmacist Technician 2006

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