-Informed guests of blow dry services and packages offered.
-Sold $100+ in retail items and gift cards
-Addressed all guest complaints.
-Checked members and guests in promptly for their appointments.
-Efficiently checked guests in and out using SuperSalon
-Coordinated and booked all service appointments for 10 stylists and individual and group clients.
-Offered refreshments of ice water and iced tea to all incoming guests.
-Assigned clients to stylists by aligning the client's needs with the stylists expertise.
-Addressed all member concerns with patience.
-Rotated between front desk management and monitoring the stylists and cleanliness of their stations.
-Meticulously entered client and service information when booking appointments.
-Provided accurate product and merchandise information to customers.
-Responded to customer inquiries in a friendly and professional manner.
-Suggested and sold salon services and retail products to customers.
-Verified end-of-day reports against credit and cash profits.
-Continually updated salon forms and brochures with the most current information.
-Created all forms used between management and employees.
-Greeted all guests and assisted them with requests and special services.
-Responded to the needs and requests of the spa director.
-Processed all cash and credit card transactions with a 100% accuracy rate.
-Showed appreciation to resort guests by thanking them for their business.
-Tracked and effectively managed client flow throughout the spa.
-Clearly communicated with each stylist regarding any schedule changes.
-Executed all daily opening and closing procedures.
-Organized salon paperwork and office files.
-Assisted salon leader with tracking salon retail sales.
-Scheduled beauty consultations and hair styling appointments.
-Monitored and tracked salon product contracts and deliveries.
-Introduced corporate policies, procedures and work rules to new spa employees.
-Advised guests on special events and product promotions.
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