Front Desk Manager Resume Example
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Firstservice Residential － Jersey City , NJ
-Informed guests of blow dry services and packages offered.
-Sold $100+ in retail items and gift cards
-Addressed all guest complaints.
-Checked members and guests in promptly for their appointments.
-Efficiently checked guests in and out using SuperSalon
-Coordinated and booked all service appointments for 10 stylists and individual and group clients.
-Offered refreshments of ice water and iced tea to all incoming guests.
-Assigned clients to stylists by aligning the client's needs with the stylists expertise.
-Addressed all member concerns with patience.
-Rotated between front desk management and monitoring the stylists and cleanliness of their stations.
-Meticulously entered client and service information when booking appointments.
-Provided accurate product and merchandise information to customers.
-Responded to customer inquiries in a friendly and professional manner.
-Suggested and sold salon services and retail products to customers.
-Verified end-of-day reports against credit and cash profits.
-Continually updated salon forms and brochures with the most current information.
-Created all forms used between management and employees.
-Greeted all guests and assisted them with requests and special services.
-Responded to the needs and requests of the spa director.
-Processed all cash and credit card transactions with a 100% accuracy rate.
-Showed appreciation to resort guests by thanking them for their business.
-Tracked and effectively managed client flow throughout the spa.
-Clearly communicated with each stylist regarding any schedule changes.
-Executed all daily opening and closing procedures.
-Organized salon paperwork and office files.
-Assisted salon leader with tracking salon retail sales.
-Scheduled beauty consultations and hair styling appointments.
-Monitored and tracked salon product contracts and deliveries.
-Introduced corporate policies, procedures and work rules to new spa employees.
-Advised guests on special events and product promotions.
Salon Patrick － Aurora , OH
- Key Holder (Open and closed salon)
- Made sure there were clean folded towels available for stylist
- Washed dirty towels
- Made sure shampoo room was always clean
- Placed magazines in correct areas
- Greeted clients with a beverage of their choice
- Checked clients in and out
- Managed 13 stylists books
- Answered phone calls
- Sold products
- Taught myself how to use new booking program and trained all stylists including owners on how to use program and short cuts provided
- Educated myself on products sold and new products we carried
- Handle cash and managed register
- Answer all phone calls
- Make sure sign was place outside in morning and taken inside after my shift
- Posed as model for few stylist in salon
- Answered all questions and concerns Guests had HireDesk Applicant Tracking System http://www.AtsReview.com
- Made sure all my stylist were happy with their books
- Provided excellent customer service
Universal Forest Products, Inc. － Elizabeth City , NC
- Key holder (opened and closed the store)
- Counted money in register for AM and PM shifts
- Ordered products for stylists
- Educated stylists on product reformulation and other changes
- Answered phones
- Placed inventory in correct designated areas
- Sat in on classes that Salon Centric had to offer
- Worked on the cash register
- Wrote up damaged goods
- Made deposits through out the day
- Handled cash through out the day
- Went to other Salon Centric in California to help them with their inventory
- Provided excellent customer service
- Faced products every day
- Educated myself in all the products (wet line and color line)
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Resume Overview
School Attended
- Cinta Aveda Institute
- San Joaquin Valley College
Job Titles Held:
- Front Desk Manager
- Salon Coordinator
- In Store Sales Representative
Degrees
- License , Cosmetology 2014
Associates in Science , Pharmacist Technician 2006
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