Front Desk Manager Resume Example

-Informed guests of blow dry services and packages offered.

-Sold $100+ in retail items and gift cards

-Addressed all guest complaints.

-Checked members and guests in promptly for their appointments.

-Efficiently checked guests in and out using SuperSalon

-Coordinated and booked all service appointments for 10 stylists and individual and group clients.

-Offered refreshments of ice water and iced tea to all incoming guests.

-Assigned clients to stylists by aligning the client's needs with the stylists expertise.

-Addressed all member concerns with patience.

-Rotated between front desk management and monitoring the stylists and cleanliness of their stations.

-Meticulously entered client and service information when booking appointments.

-Provided accurate product and merchandise information to customers.

-Responded to customer inquiries in a friendly and professional manner.

-Suggested and sold salon services and retail products to customers.

-Verified end-of-day reports against credit and cash profits.

-Continually updated salon forms and brochures with the most current information.

-Created all forms used between management and employees.

-Greeted all guests and assisted them with requests and special services.

-Responded to the needs and requests of the spa director.

-Processed all cash and credit card transactions with a 100% accuracy rate.

-Showed appreciation to resort guests by thanking them for their business.

-Tracked and effectively managed client flow throughout the spa.

-Clearly communicated with each stylist regarding any schedule changes.

-Executed all daily opening and closing procedures.

-Organized salon paperwork and office files.

-Assisted salon leader with tracking salon retail sales.

-Scheduled beauty consultations and hair styling appointments.

-Monitored and tracked salon product contracts and deliveries.

-Introduced corporate policies, procedures and work rules to new spa employees.

-Advised guests on special events and product promotions.