front desk manager resume example with 12+ years of experience
JessicaClaire
Front Desk Agent
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient , with friendly and decisive approach to resolving challenges. Ambitious Front Desk Agent turned Manager with15+ years of experience and passion for local hospitality industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Skills
Rate Changes
Automated Telephone Systems
Room Assignments
Staff Training
Hospitality Management
Customer Service
Office Management
Payment Oversight
Time Management
Report Preparation and Analysis
Verbal and Written Communication
Work History
02/2021 to CurrentFront Desk ManagerAtlantis Casino Resort Spa | Black Hawk, CO,
Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Managed front desk maintenance of client records and lab data.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Checked guests in out of hotel, made reservations and processed payments.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Balanced hotel accounts at end of day.
04/2019 to 06/2022Front Desk AgentCelebration Hotel Ltd | Birmingham, AL,
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered multi-line phone system and greeted callers enthusiastically.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assisted at front desk when and handled purchases at gift shop.
12/2018 to 03/2020Front Desk AgentCelebration Hotel Ltd | Minneapolis, MN,
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Answered multi-line phone system and greeted callers enthusiastically.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Assisted at front desk when and handled purchases at gift shop.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
11/2009 to 06/2018Medical AssistantCommunity Medical Ctr | Missoula, MT,
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Taught patients about medications, procedures and care plan instructions.
Completed clinical procedures and gathered patient data for interpretation by physician.
Obtained pre- and post-treatment vital signs and weight.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Tested and recorded blood glucose levels.
Education
Expected in 08/2024 to to BBA | GENERAL BUSINESSCollege of Coastal Georgia, Brunswick, GAGPA:
Expected in 05/2009 to to MEDICAL ASSISTANT | Medical AssistingEverest University - Tampa, Tampa, FL, GPA:
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