Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Resourceful front desk professional offering expertise in reservations, concierge services and department collaboration.

  • Interviewing and hiring
  • Hotel reservation systems
  • Guest amenities
  • Room assignments
  • Lobby auditing
  • Conflict and issue documentation
  • Guest check-in and check-out
  • Corporate branding
  • Team building and supervision
  • Hospitality services
  • Administrative skills
  • Training and mentoring
  • Issue resolution
  • Local arts and culture
  • Effective planning
  • Listening skills
  • Cash management
  • Analytical mastery
  • Conflict management
  • Keenness of insight
  • Conflict mediation
  • Marketing
  • Staff development
  • Guest safety
  • Account changes
  • Rate updates
  • Cash transactions
  • Office meetings
  • Reservations
01/2021 to Current
Front Desk Manager Sage Hospitality Resources, Llp Baltimore, MD,
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.
  • Date-stamp, sort, and rack incoming mail and messages.
01/2019 to 03/2020
Student Worker Medical College Of Wisconsin New Berlin, WI,
  • Developed strong oral and written communication skills in working with people of different ages.
  • Cleaned and organized classrooms, materials and supplies.
  • Assisted with different events during fall and spring semesters.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Obtained and organized files and research papers to make important documents easier to find.
  • Completed diverse organizational and administrative tasks to contribute to success of group projects.
  • Assisted with clerical needs including, answering telephone calls, managing databases and drafting correspondence.
  • Adhered to strict security protocols to protect data confidentiality.
  • Advanced research by organizing data, generating spreadsheets and drafting reports.
  • Supported department by compiling paperwork and taking detailed meeting minutes.
  • Distributed marketing material and promotional items.
  • Answered continuous phone calls each day and took messages or transferred to appropriate party.
  • Analyzed protocols and offered recommendations to improve processes and maximize productivity.
  • Performed administrative support tasks for multiple departments.
  • Conduct surveys based on location of people around the Cincinnati Area.
  • Computer and Telephone and reading prompts clearly so residents can hear.
  • Coordinated project files to support projects and enhance team success.
  • Coordinated project schedules, resources and materials to keep teams on-track.
08/2016 to 01/2019
Sales Associate Scioto Marysville, OH,
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Help customers try on or fit merchandise.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Estimate and quote trade-in allowances.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Estimate quantity and cost of merchandise required, such as paint or floor covering.
  • Bag or package purchases, and wrap gifts.
  • Estimate cost of repair or alteration of merchandise.
  • Rent merchandise to customers.
Education and Training
Expected in
: Fine Arts BFA
University of Cincinnati - Cincinnati,

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School Attended

  • University of Cincinnati

Job Titles Held:

  • Front Desk Manager
  • Student Worker
  • Sales Associate


  • Some College (No Degree)

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