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Front Desk Manager resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Front Desk Agent with 9 years experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Bilingual and pursuing a bachelor degree in Public Relations.

Skills
  • Team leadership
  • Conflict resolution
  • Time management
  • Extremely organized
  • Interpersonal Skills
  • Staff development
  • Press releases
  • Social media posts
  • Event planning
  • Marketing 
  • Strong written and verbal communication skills
Work History
05/2016 to Current
Front Desk Manager Sage Hospitality Resources, Llp Bethesda, MD,
  • Monitor and controls access to the building.
  • Records and forms Resolves and follow-up on all complaints/issues.
  • Maintains a safe and secure environment through out the building. 
  • Responds to emergency situations in a timely manner.
  • Demonstrates excellent customer service communication and time management skills.  
  • Maintains daily log, records,  and forms.
  • Resolves  and follow-ups on all complaints/issues
11/2014 to 05/2016
Guest Service Agent Fisher Island Club Miami Beach, FL,
  • Checking in and checking guest out.
  • Checking guest registrations, address and credit card information.
  • Informing guest about the hotel amenities and offering guest advice on local activities.
  • Posting debit and credit card information, making copies for guest, handling shipping, and filing.
  • Answered an average of  20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
02/2014 to 11/2014
Guest Service Agent Fisher Island Club Miami Beach, FL,
  • Checked in and checked out guest out.
  • Checked guest registrations, address and credit card information.
  • Informed guest about the hotel amenities and offered guest advice on local activities.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
06/2013 to 02/2014
Front Desk Agent/ At Your Service Operator Shepherd Of The Valley Poland, OH,
  • Checked in and checked guest out.
  • Answered in house calls and take guests' request.
  • Informed guest about the hotel amenities and offered guest advice on local activities.
  • Posted debit and credit card information, making copies for guest, handled shipping, filing and answered the telephone.
  • Managed the day-to-day operations of the front desk and handled concierge responsibilities when that individual was not available.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Executed a positive demeanor to each and every visitor who approached the front desk.
08/2008 to 05/2011
Hostess Macmillan Austin, TX,
  • Checked phone reservation Checked with kitchen to see where they stand. 
  • Planned out seating chart and organized reservations 
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Greeted each customer with friendly eye contact.
09/2015 to 10/2015
Publicity Assistant TransMedia Group City, STATE,
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Prepared social media posts and videos with an eye for viral content strategies.
  • Wrote and distributed press releases for company and clients.
Skills

Powerpoint, Indesign, Illustrator, Photoshop, Mac OS, Microsoft Windows 8, Word

Education
Expected in present
Bachelor of Science: Public Relations
Florida International University - Miami Beach, FL
GPA:

Public Relations

  • Dean's List Fall 2017
  • Member of The National Society  of Leadership and Sucess
Expected in December 2015
Associate of Arts: Public Relations
Palm Beach State College - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • Florida International University
  • Palm Beach State College

Job Titles Held:

  • Front Desk Manager
  • Guest Service Agent
  • Guest Service Agent
  • Front Desk Agent/ At Your Service Operator
  • Hostess
  • Publicity Assistant

Degrees

  • Bachelor of Science
  • Associate of Arts

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