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Front Desk Manager Resume Example

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FRONT DESK MANAGER
Professional Summary

Front Desk Agent with 9 years experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Bilingual and pursuing a bachelor degree in Public Relations.

Skills
  • Team leadership
  • Customer service
  • Self-motivated
  • Conflict resolution
  • Time management
  • Extremely organized
  • Interpersonal Skills
  • Staff development
  •  Press releases
  • Social media posts
  • Strong written and verbal communication skills
  • Event planning
  • Marketing 
  • Team leadership
  • Conflict resolution
  • Time management
  • Extremely organized
  • Interpersonal Skills
  • Staff development
  • Press releases
  • Social media posts
  • Event planning
  • Marketing 
  • Strong written and verbal communication skills
Work History
Front Desk Manager, 05/2016 to Current
The Prado Condominium- First Service Residential – West Palm Beach, FL
  • Monitor and controls access to the building.
  • Records and forms Resolves and follow-up on all complaints/issues.
  • Maintains a safe and secure environment through out the building. 
  • Responds to emergency situations in a timely manner.
  • Demonstrates excellent customer service communication and time management skills.  
  • Maintains daily log, records,  and forms.
  • Resolves  and follow-ups on all complaints/issues
Guest Service Agent, 11/2014 to 05/2016
The Seagate Hotel & Spa – Delray Beach, FL
  • Checking in and checking guest out.
  • Checking guest registrations, address and credit card information.
  • Informing guest about the hotel amenities and offering guest advice on local activities.
  • Posting debit and credit card information, making copies for guest, handling shipping, and filing.
  • Answered an average of  20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
Guest Service Agent, 11/2014 to 05/2016
The Seagate Hotel & Spa – Delray Beach, FL
  • Checking in and checking guest out.
  • Checking guest registrations, address and credit card information.
  • Informing guest about the hotel amenities and offering guest advice on local activities.
  • Posting debit and credit card information, making copies for guest, handling shipping, and filing.
  • Answered an average of  20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Set up and explained new membership contracts.
  • Communicated all hotel promotions to customers to generate return business.
  • Directed calls to appropriate individuals and departments.
  • Politely assisted customers in person and via telephone.
Guest Service Agent, 02/2014 to 11/2014
Marriott – Boca Raton, FL
  • Checked in and checked out guest out.
  • Checked guest registrations, address and credit card information.
  • Informed guest about the hotel amenities and offered guest advice on local activities.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Front Desk Agent/ At Your Service Operator, 06/2013 to 02/2014
Marriott Resort & Spa – Pompano Beach, FL
  • Checked in and checked guest out.
  • Answered in house calls and take guests' request.
  • Informed guest about the hotel amenities and offered guest advice on local activities.
  • Posted debit and credit card information, making copies for guest, handled shipping, filing and answered the telephone.
  • Managed the day-to-day operations of the front desk and handled concierge responsibilities when that individual was not available.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Executed a positive demeanor to each and every visitor who approached the front desk.
Hostess, 08/2008 to 05/2011
Outback Steakhouse – Delray Beach, FL
  • Checked phone reservation Checked with kitchen to see where they stand.
  • See if they are behind or out of anything Checked with managers to assured there are no large parties or private parties we do not know about Planned out seating chart and organized reservations Greeted guests, escort them to their table Make sure servers are aware they have been seated.
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Greeted each customer with friendly eye contact.
Hostess, 08/2008 to 05/2011
Outback Steakhouse – Delray Beach, FL
  • Checked phone reservation Checked with kitchen to see where they stand. 
  • Planned out seating chart and organized reservations 
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Greeted each customer with friendly eye contact.
Publicity Assistant, 09/2015 to 10/2015
TransMedia Group – Boca Raton, FL
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Prepared social media posts and videos with an eye for viral content strategies.
  • Wrote and distributed press releases for company and clients.
Publicity Assistant, 09/2015 to 10/2015
TransMedia Group – Boca Raton, FL
  • Drafted and edited content for organizational publications, including employee newsletters and stockholders' reports.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Developed original content for blog posts and website articles.
  • Prepared social media posts and videos with an eye for viral content strategies.
  • Wrote and distributed press releases for company and clients.
Skills

Powerpoint, Indesign, Illustrator, Photoshop, Mac OS, Microsoft Windows 8, Word, Operating System, PMS Opera, Micros

Powerpoint, Indesign, Illustrator, Photoshop, Mac OS, Microsoft Windows 8, Word

Education
Bachelor of Science: Public Relations, present
Florida International University - Miami Beach, FL

Public Relations

  • Dean's List Fall 2017
  • Member of The National Society  of Leadership and Sucess
Associate of Arts: Public Relations , December 2015
Palm Beach State College - Boca Raton, FL
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Resume Overview

Companies Worked For:

  • The Prado Condominium- First Service Residential
  • The Seagate Hotel & Spa
  • Marriott
  • Marriott Resort & Spa
  • Outback Steakhouse
  • TransMedia Group

School Attended

  • Florida International University
  • Palm Beach State College

Job Titles Held:

  • Front Desk Manager
  • Guest Service Agent
  • Front Desk Agent/ At Your Service Operator
  • Hostess
  • Publicity Assistant

Degrees

  • Bachelor of Science : Public Relations , present
    Associate of Arts : Public Relations , December 2015

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