Front Desk Manager resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Front Desk Agent with 9 years experience in the customer service and hospitality industry. Outstanding communication skills and impeccable attention to detail and accuracy. Bilingual and pursuing a bachelor degree in Public Relations.
Skills
Team leadership
Conflict resolution
Time management
Extremely organized
Interpersonal Skills
Staff development
Press releases
Social media posts
Event planning
Marketing
Strong written and verbal communication skills
Work History
05/2016 to Current
Front Desk ManagerSage Hospitality Resources, Llp – Bethesda, MD,
Monitor and controls access to the building.
Records and forms Resolves and follow-up on all complaints/issues.
Maintains a safe and secure environment through out the building.
Responds to emergency situations in a timely manner.
Demonstrates excellent customer service communication and time management skills.
Maintains daily log, records, and forms.
Resolves and follow-ups on all complaints/issues
11/2014 to 05/2016
Guest Service AgentFisher Island Club – Miami Beach, FL,
Checking in and checking guest out.
Checking guest registrations, address and credit card information.
Informing guest about the hotel amenities and offering guest advice on local activities.
Posting debit and credit card information, making copies for guest, handling shipping, and filing.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
02/2014 to 11/2014
Guest Service AgentFisher Island Club – Miami Beach, FL,
Checked in and checked out guest out.
Checked guest registrations, address and credit card information.
Informed guest about the hotel amenities and offered guest advice on local activities.
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
Politely assisted customers in person and via telephone.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
06/2013 to 02/2014
Front Desk Agent/ At Your Service OperatorShepherd Of The Valley – Poland, OH,
Checked in and checked guest out.
Answered in house calls and take guests' request.
Informed guest about the hotel amenities and offered guest advice on local activities.
Posted debit and credit card information, making copies for guest, handled shipping, filing and answered the telephone.
Managed the day-to-day operations of the front desk and handled concierge responsibilities when that individual was not available.
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Executed a positive demeanor to each and every visitor who approached the front desk.
08/2008 to 05/2011
HostessMacmillan – Austin, TX,
Checked phone reservation Checked with kitchen to see where they stand.
Planned out seating chart and organized reservations
Answered telephone calls and responded to inquiries.
Assigned patrons to tables suitable for their needs and according to rotation.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Greeted each customer with friendly eye contact.
09/2015 to 10/2015
Publicity AssistantTransMedia Group – City, STATE,
Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
Prepared social media posts and videos with an eye for viral content strategies.
Wrote and distributed press releases for company and clients.
Skills
Powerpoint, Indesign, Illustrator, Photoshop, Mac OS, Microsoft Windows 8, Word
Education
Expected in present
Bachelor of Science: Public Relations Florida International University - Miami Beach, FL GPA:
Public Relations
Dean's List Fall 2017
Member of The National Society of Leadership and Sucess
Expected in December 2015
Associate of Arts: Public Relations Palm Beach State College - Boca Raton, FL GPA:
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