LiveCareer-Resume

front desk manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Reliable & Trustworthy
  • People Skills
  • Customer Service
  • Active Listening
  • Computer Skills
  • Planning & Organizing
  • Problem Resolution
  • Relationship Building
  • Team Building
  • Conflict Resolution
  • Microsoft Office
  • Data Management
Experience
Front Desk Manager, 01/2021 to Current
Hei Hotels & ResortsChicago, IL,
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Assisted staff and executives with special projects.
  • Scheduled and confirmed appointments.
At Home Billing Support Specialist, 10/2017 to 02/2018
KrogerEagle, CO,
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Prepared representation contracts, purchase agreements and closing statements.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Applied billing adjustments to resolve discrepancies in account receivable journals.
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Verified invoice procedures to validate customer contracts and maintain billing communication.
  • Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Customer Service Representative, 07/2014 to 08/2016
KrogerEnglewood, OH,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Customer Service Representative, 12/2012 to 06/2014
Convergys On Star Call CenterCity, STATE,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
Education and Training
Bachelor of Science: Healthcare Administration, Expected in 05/2022 to South University - Savannah, GA
GPA:
High School Diploma: , Expected in 06/2013 to Rocky River High School - 10505 Clear Creek Commerce Dr Mint Hill, NC 28227,
GPA:
Master of Science: Masters Of Healthcare Administration, Expected in to South University - Savannah, GA
GPA:

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Resume Overview

School Attended

  • South University
  • Rocky River High School
  • South University

Job Titles Held:

  • Front Desk Manager
  • At Home Billing Support Specialist
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • High School Diploma
  • Master of Science

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