front desk manager resume example with 17+ years of experience
Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs. Polished Hospitality industry professional with exceptional knowledge of sales and marketing techniques. Highly effective in addressing patron issues and communicating with personnel to facilitate resolutions. Personable and energetic with proficiency in Autoclerk. Positive and upbeat Management successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Multi-talented Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with 6 years in the hospitality industry. Motivated Front Desk Supervisor with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and guest concerns. Goal-oriented Front Desk Supervisor eager to improve team productivity and maximize guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational leadership style and a hardworking mindset. Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
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- Received incoming calls and coordinated with staff to fulfill customer requests.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Welcomed large volume of guests and improved overall customer service.
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Arranged special accommodations for guests to enhance visitor experiences.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored reservations to track incoming parties and special events.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered incoming telephone calls to provide store, products and services information.
- Met merchandise processing standards and maintained organized and accessible work area.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated social media and brand marketing to boost store's image and increase sales.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer relationships and provided superior customer service to boost sales.
- Managed sales performance of softlines department to meet revenue and margin goals.
- Defined clear vision and strategy for department to meet and exceed corporate expectations.
- Oversaw associate performance through goal setting, quarterly reviews and annual performance management.
- Executed merchandising strategies and standards to decrease time to find products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Met with each associate to establish realistic monthly sales goals.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- CPR and AED Certified
- Texas Department of Health Certification
- Certified Nursing Assistant (CNA)
- Home Care Aide (HHA)
- CNA License
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Resume Overview
School Attended
- WB Ray High Scool
- Virgina College
- Rosys Home Health of Continuing Education
Job Titles Held:
- Front Desk Manager
- Jewlery Sales
- Store Manager
- Softlines Manager
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
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