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front desk manager resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

Skills
  • Office administration
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Expense reporting
  • Word processing
  • Verbal and written communication
  • Sensitive information handling
  • Strategic planning
  • Performance improvement
  • Skilled in Microsoft Word, Microsoft Excel
  • Bilingual
  • Cash control
  • Inventory oversight
  • Payment oversight
Work History
09/2018 to Current Front Desk Manager Diamond Resorts Corporation | Honolulu, HI,
  • Evaluated quality problems and performed action to identify and resolve issues
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service protecting company reputation and loyal client base
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center
  • Responded to customer service inquiries, both in-person and by telephone
  • Kept accounts in balance and ran daily reports to verify totals
04/2015 to 08/2020 Sales Assistant Arthur J Gallagher & Co. | South Dakota, SD,
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
04/2015 to 09/2018 Front Desk Supervisor Gold's Gym International, Inc. | Smyrna, TN,
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Education
Expected in 09/2017 to to Associate of Science | Medical Assisting San Joaquin Community College, Lancaster, GPA:
  • Awarded Valedictorian Award
  • Graduated with 4.0 GPA
  • Dean's List

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Resume Overview

School Attended

  • San Joaquin Community College

Job Titles Held:

  • Front Desk Manager
  • Sales Assistant
  • Front Desk Supervisor

Degrees

  • Associate of Science

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