- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
- Office administration
- Telephone etiquette
- Data entry
- Problem-solving skills
- Expense reporting
- Word processing
- Verbal and written communication
- Sensitive information handling
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- Strategic planning
- Performance improvement
- Skilled in Microsoft Word, Microsoft Excel
- Bilingual
- Cash control
- Inventory oversight
- Payment oversight
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Front Desk Manager, 09/2018 to Current
Diamond Resorts Corporation – Honolulu, HI,
- Evaluated quality problems and performed action to identify and resolve issues
- Updated quality control standards, methods and procedures to meet compliance requirements
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service protecting company reputation and loyal client base
- Managed and archived quality documentation and participated in internal and external quality audits
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
- Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center
- Responded to customer service inquiries, both in-person and by telephone
- Kept accounts in balance and ran daily reports to verify totals
Sales Assistant, 04/2015 to 08/2020
Arthur J Gallagher & Co. – South Dakota, SD,
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Formed technical solutions, assigned costs and developed presentations to support sales staff.
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Front Desk Supervisor, 04/2015 to 09/2018
Gold's Gym International, Inc. – Smyrna, TN,
- Monitored self-checkout systems and provided assistance or intervention where required
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained customer satisfaction while handling product returns quickly and professionally
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Associate of Science: Medical Assisting, Expected in 09/2017
San Joaquin Community College - Lancaster,
GPA:
- Awarded Valedictorian Award
- Graduated with 4.0 GPA
- Dean's List
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