Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.

  • Office administration
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Expense reporting
  • Word processing
  • Verbal and written communication
  • Sensitive information handling
  • Strategic planning
  • Performance improvement
  • Skilled in Microsoft Word, Microsoft Excel
  • Bilingual
  • Cash control
  • Inventory oversight
  • Payment oversight
Work History
Front Desk Manager, 09/2018 to Current
Diamond Resorts CorporationHonolulu, HI,
  • Evaluated quality problems and performed action to identify and resolve issues
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service protecting company reputation and loyal client base
  • Managed and archived quality documentation and participated in internal and external quality audits
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center
  • Responded to customer service inquiries, both in-person and by telephone
  • Kept accounts in balance and ran daily reports to verify totals
Sales Assistant, 04/2015 to 08/2020
Arthur J Gallagher & Co.South Dakota, SD,
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Front Desk Supervisor, 04/2015 to 09/2018
Gold's Gym International, Inc.Smyrna, TN,
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
  • Counted cash in register drawer at beginning and end of shift
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Associate of Science: Medical Assisting, Expected in 09/2017
San Joaquin Community College - Lancaster,
  • Awarded Valedictorian Award
  • Graduated with 4.0 GPA
  • Dean's List

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • San Joaquin Community College

Job Titles Held:

  • Front Desk Manager
  • Sales Assistant
  • Front Desk Supervisor


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: