Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Skills
Office administration
Telephone etiquette
Data entry
Problem-solving skills
Expense reporting
Word processing
Verbal and written communication
Sensitive information handling
Strategic planning
Performance improvement
Skilled in Microsoft Word, Microsoft Excel
Bilingual
Cash control
Inventory oversight
Payment oversight
Work History
Front Desk Manager, 09/2018 to Current Diamond Resorts Corporation – Honolulu, HI,
Evaluated quality problems and performed action to identify and resolve issues
Updated quality control standards, methods and procedures to meet compliance requirements
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product or service protecting company reputation and loyal client base
Managed and archived quality documentation and participated in internal and external quality audits
Provided observations, took measurements and performed tests at various stages according to quality control plan
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
Investigated auditing discrepancies by reconciling cash drop and credit card transactions
Efficiently resolved guest complaints and ensured that issues were addressed promptly
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center
Responded to customer service inquiries, both in-person and by telephone
Kept accounts in balance and ran daily reports to verify totals
Sales Assistant, 04/2015 to 08/2020 Arthur J Gallagher & Co. – South Dakota, SD,
Assisted customers with prompt and polite support in-person and via telephone.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Formed technical solutions, assigned costs and developed presentations to support sales staff.
Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
Front Desk Supervisor, 04/2015 to 09/2018 Gold's Gym International, Inc. – Smyrna, TN,
Monitored self-checkout systems and provided assistance or intervention where required
Restocked, arranged and organized merchandise in front lanes to drive product sales
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
Counted cash in register drawer at beginning and end of shift
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Maintained customer satisfaction while handling product returns quickly and professionally
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
Mentored new team members on POS system operation, customer service strategies and sales goals
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Education
Associate of Science: Medical Assisting, Expected in 09/2017 San Joaquin Community College - Lancaster, GPA:
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