LiveCareer-Resume

front desk manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Skills
  • Speak Fluent English and Spanish
  • Customer Service
  • Staff Supervision
  • Verbal and Written Communication
  • Policy Enforcement
  • Information Confidentiality
  • Computer Reservations Systems
  • Corporate Branding
  • Hospitality Services
  • Guest Check-In and Check-Out
  • Complaint Resolution
  • Scheduling and Coordinating
  • Team Leadership
  • Computer Skills
  • Clear Communication
  • Incoming Call Reception
  • Scheduling and Calendar Management
  • Telephone Etiquette
  • Document and File Management
  • Judgment and Decision Making
  • Microsoft Office
  • Computers and Technology
  • Appointment Coordination
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Professional and Courteous
  • Appointment Setting
  • Client Relations Management
  • Relationship Building
  • Social Media Updating
  • Fast Learner
  • Invoice Processing
Education and Training
College of Lake County Grayslake, IL Expected in : - GPA :
Experience
Omni Hotels - Front Desk Manager
Oklahoma City, OK, 04/2017 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations, enabling guests to receive superior customer service.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Resolved guest complaints promptly and followed-up to verify restored satisfaction.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Replied to telephone, email and in-person inquiries regarding appointments, information and clients concerns.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Developed lasting relationships with guests that built loyalty and drove revenue.
  • Conducted transactions, confirming clients information and processing according to standard protocol.
  • Provided clean, high-quality work at all times.
  • Received and processed customer payments.
  • Documented key information from each service visit into detailed reports.
  • Kept patient health and personal information private and confidential.
  • Provided assistance communicating, typing correspondence or obtaining information.
  • Confirmed with customers about appointments and rescheduled missed appointments.
  • Scheduled appointments for customers in person or by telephone.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Made phone calls and sent emails to establish leads.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided information regarding services and policies.
  • Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
  • Created and maintained accurate and complete records of all customer interactions in job-related software.
Calhoun Intermediate School District - Assistant Preschool Teacher
Marshall, MI, 08/2017 - 10/2019
  • Observed each child to help improve social, mental and behavioral competencies.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Supervised students outside classroom during recess, lunch and breaks.
  • Supported lead teacher with daily classroom activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Made and distributed nutritious snacks by preparing and dividing into portions.
Marcus Corporation - Front Desk Clerk
Arnold, MO, 05/2011 - 08/2013
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.

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Resume Overview

School Attended

  • College of Lake County

Job Titles Held:

  • Front Desk Manager
  • Assistant Preschool Teacher
  • Front Desk Clerk

Degrees

  • Some College (No Degree)

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